Simply Switch is an energy price comparison site that allows its customers to switch suppliers of their energy, mobile and broadband and financial products and services quickly and easily. Additionally, they work hard to offer information that makes it easy to understand the markets that they operating within. The company offers a dedicated telephone response service with energy advisors to give customers the best switching advice.
Simply Switch Reviews
- Trustpilot: 8.7 out of 10 based on 3,164 reviews
- TopCashback: 99.25% satisfied based on over 22,000 completed transactions.
Simply Switch is listed with Trustpilot with a score of 4 stars out of 5 and a 73% positive rating. Positive reviews have highlighted the ease of switching and the politeness of the staff. Negative reviews mention that cheaper prices were found elsewhere and there was a failure to advise of some additional charges or exit fees.
Feefo does not have any reviews left in the past year and therefore does not offer a rating score – however previous reviews are positive with one customer complaining that they had not received their cashback.
TopCashback has a large number of very positive reviews with most users receiving their cashback.
Finally the Energy Advisory Service have reviewed the site and changed their mind over time. They originally found them easy to deal with and helpful, but from 2015 onwards they were downgraded due to to not being responsive to enquiries.
Simply Switch Website & Company Information
The company is accredited by the Ofgem Confidence Code – a voluntary code of conduct for comparison sites that compels them to act in an unbiased and transparent way. Simply Switch is the operating name of the Money Expert Limited – who in turn offer insurance products and are regulated by the Financial services Authority. Simply switch are also partnered by the government’s Power to Switch campaign.
As with other comparison sites, Simply Switch offer a whole market comparison service and guarantees that they can offer their customers the cheapest quote. The service is very simple with customers asked to enter their postcode to see the best deals available in their area. They can then choose a plan that they think will be ideal for them based on the tariffs they prefer.
Simply Switch will then take care of the switch including getting in touch with the old supplier. They state that on average, their customers can save up to £390 on their bills.
As well as their basic comparison service, the website offers plenty of additional information regarding the energy market in the form of guides, news items and blogs. These include tips for saving energy, information about types of heating and the costs, how to find the best supplier, smart meters and thermostats. The aim of the guides is to allow customers to keep their energy bills low by being informed.
The website also offers detailed information on why using a comparison site is worthwhile, with articles on the process and if it is difficult, what to do if you’re on a prepayment meter, how to find a green supplier and whether duel fuel is the way to go.
Finally there is a section devoted to the latest energy market news – this is updated daily and covers latest surveys and energy company news.
Customers are encouraged in the first instance to contact the complaints manager, giving as much information as possible about the nature of the problem. Simply Switch promise to acknowledge the complaint within 5 days unless it can be immediately resolved. If complaints are not resolved within 8 weeks, they will write to the customer to explain why and say what they intend to do.
The complaints team promise to keep in touch with the complainant and they acknowledge that while they hope to sort out all issues within 8 weeks, sometimes things can take longer. They ask customers to contact them if they are not happy with the service they receive.
This complaints section does not offer information about what to do if complaints are not handled well, nor does it suggest contacting the ombudsman or other government services for help.
Simply Switch In The News
As Simply Switch are a part of the MoneyExpert.com brand, they do not seem to have a media presence on their own. They are mentioned in a number of articles on the best comparison sites, but there is a lack of news stories that are about the company. Representatives from Simply Switch also don’t seem to comment on energy news items.
Simply Switch Summary
Overall, Simply Switch seems to offer a comprehensive service and its association with the MoneyExpert site (not to be confused with the Money Saving Expert) lends it more gravitas. The site is easy to use and full of great information for customers.
Mostly the reviews are good, however there is little information about the company in the media, making it hard to work out if they are a big player in this industry or simply an off-shoot of their parent company.