M&S Energy is brought to you through a partnership between M&S and Octopus Energy to deliver energy domestic users.
Below we look at the key things you need to know about them before making the switch, including tariff information and reviews from leading websites.
M&S Energy Reviews
- Trustpilot – 9.6 out of 10 based on 109 reviews
- Citizens Advice: (Score for Octopus Energy) 4.3 out of 5, Octopus Energy came near the top in the Citizens Advice ranking of 23 energy companies.
M&S Energy Score: 8.95 out of 10 (average of 2 scores above)
Note since M&S Energy is provided by Octopus Energy, you may want to read the Octopus Energy reviews as well.
M&S Energy Electricity, Gas & Dual Fuel Tariffs
M&S Energy offers three tariffs that cover electricity, gas and Economy 7.
NOTE: the standing charges vary depending on whether you are paying by direct debit or quarterly on demand, and whether you receive paperless or paper bills. Unit rates also vary by region. Prices quoted are for a central London address based on direct debit and paperless billing.
- There is one tariff available – that is a 12M Fixed tariff.
- This is available for dual fuel, electricity only and economy 7.
- It is monthly direct debit and online only
- No exit fees
- 100% green electricity
- The unit rates and standing charges vary across GSP.
For more information visit M&S Energy products.
M&S Energy Business Energy
M&S Energy currently does not supply energy to businesses.
M&S Energy Background Information
M&S Energy is a partnership between M&S and Octopus Energy where M&S benefit from Octopus Energy’s delivery of the energy supply and customer service.
M&S use their highly regarded brand to offer additional services like energy through carefully selected partners. They offer incentives or rewards in M&S vouchers on some tariffs.
They offer one tariff. Their energy mix is as per Octopus Energy’s as they get their supply from them.
M&S Energy Smart Meter
There is no information about whether M&S Energy is currently installing smart meters or when they plan to install them.
Other M&S Energy Meters
It only supports standard and economy 7 meters.
M&S Energy Bills
Pay Bills by paperless billing and monthly direct debit.
M&S Energy Warm Home Discount
The new M&S Energy will not offer the Warm Home Discount for Winter 2018/19, but may offer it in the future.
M&S Energy App
M&S Energy currently doesn’t have an app.
Switching To M&S Energy
If you want to switch to M&S Energy you can do this either over the phone or online, where a few details will be taken to work out your usage and to calculate a projection, you will be offered one tariff. Once you have selected the tariff, M&S Energy will do the rest of the switch for you.
Moving Home With M&S Energy
If you move home whilst with M&S Energy then you will need to contact their customer services team to discuss it.
M&S Energy Fuel Mix
M&S Energy In the News
There are no recent news stories about M&S Energy.
M&S Energy Complaints
There is no separate complaints data for M&S Energy as their complaints are included with Octopus Energy’s complaints data as they deliver the customer service for M&S Energy.
If you need to make a complaint to M&S Energy:
- Call – 08081 697 822
- Email: [email protected]
They aim to resolve complaints by 8pm the following day but may need longer if it requires escalation or a specialist. If you want to escalate the complaint you can raise it with the Head of Customer Service, who will aim to resolve it within five working days.
If your complaint has not been resolved to your satisfaction within eight weeks you can escalate to the Energy Ombudsman.
M&S Energy Contact Phone Numbers & Email
Customer Services 08081 697 822, lines are open 9am — 5pm, Monday to Friday.
Email: [email protected]
M&S Energy Summary
M&S Energy is a partnership between M&S and Octopus Energy to deliver energy through M&S’ brand. The supply and customer service is delivered by Octopus Energy.
- Energy supply provided by companies that are well-known
- Offer paperless billing
- Offer direct debit
- No information about smart meter installation
- No separate information on complaints handling