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Utility Warehouse Reviews & Tariffs

Utility Warehouse is the seventh-largest energy company in the UK. If you haven’t heard of them before, it’s probably because they don’t really advertise, relying on recommendations instead.

Find out if this newbie is right for you based on reviews from around the web below:

Compare Utility Warehouse Tariffs

Utility Warehouse logo.

 

A Guide To Utility Warehouse

Utility Warehouse Trustpilot Reviews: 4.3 out of 5 stars, based on around 40,000 reviews, rated ‘Great’ overall.

Founded in 2002 and currently serving half a million customers, Utility Warehouse is a bit different to its competitors, referring to itself as a ‘Discount Club’. They make it sound pretty easy – you choose a bundle including energy, broadband, and phone, provide some details, and then set up your services.

The company started life when it connected with npower (from whom they bought 770,000 customers) and Telecom Plus (which provides line rental and broadband). Utility Warehouse doesn’t generate its fuel, it sources its electricity from Electricity Plus.

Utility Warehouse doesn’t advertise, instead, they use 40,000 ‘Utility Warehouse Partners’ who recommend them for commission as part of a multi-level marketing scheme. This doesn’t necessarily mean the partner recommending them is happy with the service though, as they’re paid to promote it, so it’s possibly a flawed recruitment process.

You can still set up an account without going through a Partner.

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British Gas Gas FAQ icon. Utility Warehouse FAQs

  • Who Owns Utility Warehouse?

    The founder and CEO of Utility Warehouse is Stuart Burnett.

    Utility Warehouse's parent company is Telecom Plus. Telecom Plus is a multi utility supplier of gas, electricity, home insurance, and landline, broadband and mobile services to domestic and business customers.

  • Where Is The Utility Warehouse Head Office?

    Utility Warehouse's headquarters is based in Colindale, North London.

    You can write to them at:

    Customer Services Utility Warehouse
    Network HQ
    508 Edgware Road
    The Hyde
    London
    NW9 5AB

  • Do Utility Warehouse Offer Smart Meters?

    Utility Warehouse customers can get a free smart meter upgrade when joining.

  • What Is Utility Warehouse's Cancellation Policy?

    To cancel your energy services with Utility Warehouse you can call them on 0333 777 3212 or you can contact your new supplier who can arrange the switchover date with them.

    Once your new supplier has arranged a switchover date, Utility Warehouse can generate your final bill, usually within 6 weeks of the switchover. 

 

 

Energy Comparison

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Utility Warehouse Electricity, Gas & Dual Fuel Tariffs

For domestic energy customers:

Variable Rates

According to UW's website, you will get up to £50 discount against the Ofgem Price Cap when you switch more services through them. You can get up to £100 off your bill when you bundle four services with UW.

  • Cheaper than the Ofgem Energy Price Cap
  • No exit fees
  • Can add more services to a bundle for further savings

Fixed Rates

You can fix your energy prices for up to 12 months and add in other services for maximum savings. When you add mobile, broadband, or insurance you can unlock a great value UW Fixed tariff for £1,664. If you add another service you can save even more with the UQ Fixed Saver for just £1,634.

  • Cheaper than the Ofgem Energy Price Cap
  • Energy rates are fixed for up to 12 months
  • UW offer 2 fixed-rate tariffs to choose from

For UW business customers:

Currently, it isn't possible to sign up as a new business customer with Utility Warehouse. If you are an existing UW business customer with a query, you can call them on 0344 815 0506.

Utility Warehouse Business Energy

UW currently does not have a business energy offering for new customers when it comes to business gas or electricity. The company is currently only serving existing business energy customers.

Utility Warehouse Fuel Mix

Fuel

UW Green Tariffs

All Other UW Tariffs

Coal

0%

7%

Gas

0%

73.3%

Nuclear

0%

1.7%

Renewable

100%

12.4%

Other

0%

5.6%

Total

100%

100%

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Utility Warehouse Smart Meter

Just like other energy companies, Utility Warehouse is rolling out smart meters gradually in different areas of the UK. If you’re eligible (the rules are a bit vague, but you can get all the info on the Smart Energy GB site) they’ll contact you to book an installation. You can’t register your interest with them, but if you’re a customer, you’re on their list.

Smart meters mean you don’t have to manually submit meter readings anymore and your bill will be more accurate. You can also monitor your usage on the screen throughout the day and reduce consumption in real time.

Your electricity usage will be reported every few seconds, and your gas usage every half an hour. The government have set a deadline for energy companies to provide all eligible customers with smart meters free of charge by 2020.

Other Utility Warehouse Meters

The help section of Utility Warehouse’s site includes some guidance on reading your meter and sending your readings. They recommend you send a reading each month, but they’ll accept at least one every 3 months.

If you’re not able to get a smart meter just yet, sending regular meter readings is the best way to keep your bill accurate.

Utility Warehouse Bills

You can receive your bill through the post or email, and check them in the ‘Clubhouse’ (what Utility Warehouse call their online account). What your bill means and how it works is explained in a guide on the UW site too.

Utility Warehouse Warm Home Discount

Utility Warehouse was part of the 2017/18 Warm Home Discount (WHD) scheme, which gives vulnerable people £140 towards their energy bills. For the latest information on UW's participation in the WHD scheme, see their relevant Utility Warehouse Warm Home Discount page.

Utility Warehouse App

The Clubhouse app is available on the App Store and Google Play Store, giving customers access to their energy, mobile, phone, and broadband accounts in one place. Utility Warehouse offers Cashback with 2000 retailers, so you can check your balance here too. There’s a separate app for Utility Warehouse Partners to help them bring new customers on board.

410 Android users give the app 4.2/5 and 77 iPhone users give the app 3.5/5, though some people find it difficult to log in or found the app crashed regularly.

Switching To Utility Warehouse

Switching takes roughly 3 weeks, but because you’re switching your broadband and phone as well as your energy, it could involve more complications than usual depending on your existing providers and their rules/costs.

Moving Home With Utility Warehouse

Utility Warehouse stresses that they want moving house to be as simple as possible, so they ask you to let them know when you’re moving and they’ll “arrange the rest”.

As tariffs vary from region to region, and depending on what kind of home you live in and how your boiler functions, you might find the prices go up or down if you move to a different area if you stick with them.

Utility Warehouse Feed-in Tariff

Utility Warehouse is a mandatory Feed-in Tariff (FIT) licensee. This means you can receive your FIT payments from them (as long as your system is MCS certified) if you are a Utility Warehouse customer or your current energy supplier is not a FIT licensee. You can learn more on their website.

Contact Phone Numbers & Email

Phone: 0333 777 3 212 (Mon-Fri, 9 am-5:30 pm. Sat 9 am-4:30 pm)
Email: You can message Utility Warehouse using this form.

Utility Warehouse Summary

Theirs is an unusual model, but it’s a winner for many of their customers and the reviews seem to prove it. Price-wise, Utility Warehouse are quite affordable, particularly if you want to combine your broadband and phone costs with your energy. The majority of reviewers are pleased, but a few voices find the switching process difficult.

Pros:

  • Cheaper than ‘The Big Six’.
  • The app offers many advanced features.
  • Reviews are positive overall.

Cons:

  • Only suits customers interested in switching broadband and phone suppliers as well as energy.
  • Only two tariffs to choose from and they’re very similar.
  • Becoming a partner doesn’t sound like a big earner.
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