Is British Gas Lite a Good Energy Supplier?
Despite sharing a similar name, they operate completely separately from their parent organisation. This means it must be judged separately. British Gas Lite (BG Lite) operates solely for small businesses with an array of unique selling points like online account management, free smart meters and fixed business energy prices.
BG Lite is a completely online supplier with a UK-based webchat team to handle customer queries. SMEs will pay monthly via a variable direct debit and receive a free smart meter.
They score a ‘Poor 2.3’ on Trustpilot, falling behind slightly other key suppliers in the market. This is based on 3,054 reviews at the time of writing.
Customers often complain about a lack of communication and not being able to get fast service over chat or the phone.