It’s difficult to know what type of customer service you’re going to get once you have switched to a new energy supplier. No matter who you decide to switch to, the switching process is usually very smooth thanks to the Switch Guarantee.
The main goal for most is to find the cheapest energy supplier to save money. However, other secondary factors should be considered, including customer satisfaction.
But how do energy suppliers match up against each other for pricing, customer service and bill accuracy?
We’ve put together this guide to explore the best energy suppliers in 2021.
According to Which? 2021 rankings, some challenger brands top the table for best energy supplier, and traditional energy suppliers such as Npower and Scottish Power occupy the bottom. Here’s everything you need to know about finding the cheapest gas and electricity prices.
Best Energy Suppliers
Octopus Energy
Octopus Energy has been a Which? Recommended supplier for 4 years in a row. Its popularity has rapid grown in the UK since its beginnings in 2016 and is now the supplier for other retail energy brands, M&S and Co-op Energy.
Which? Customer Score: 80%
Octopus Energy rank high across the board for bill accuracy, customer satisfaction, complaints handling and value for money. With 100% renewable energy on all tariffs, they aim to bring clean energy to everything at fair prices.
Calls will be answered within 2 minutes on average and average an excellent score of 4.8 out of 5 on Trustpilot.
Octopus Energy Prices & Tariffs
Octopus Energy do not charge any exit fees and customers are able to switch whenever they want.
Here’s what a customer should roughly expect to pay on the Supergreen Octopus tariff for a family of 4 living in a 3-bedroom house:
Monthly: £92.22
Annually: £1,106
Each home energy quote will be different depending on usage and home efficiency. This example is for rough estimates only.
Ready to switch energy? You can compare energy prices here.
Pure Planet
Pure Planet is also one of the younger energy companies and started in 2017. Like Octopus Energy, Pure Planet achieved high Which? Recommended supplier scores for bill accuracy and value for money.
As a growing company Pure Planet have not accumulated enough customers yet to be scored for customer service. However, a Which? Survey found that 91% of customer have had no issues. Pure Planet is a digital only supplier through its app and online.
Which? Customer Score: 74%
Pure Planet rank high for bill accuracy and value for money. They also offer 100% renewable energy with 89% coming from wind and 11% sun.
They may have only had just over 20,000 reviews, but they are rated an excellent score of 4.6 out of 5 on Trustpilot.
Pure Planet Prices & Tariffs
Pure Planet tariffs are managed completely digitally and have an award winning app.
Here’s what a customer should roughly expect to pay on the 100% Green 12m Fixed tariff for a family of 4 living in a 3-bedroom house:
Summer Months (April – September) : £74.86
Winter Months (October – March): £112.28
Annually: £1,122.89
Each home energy quote will be different depending on usage and home efficiency. This example is for rough estimates only.
Other Notable Energy Suppliers
Outfox the Market have burst onto the market and have received the highest score for value for money. They would have been a Which? recommended energy supplier but failed to submit all information. They often seen as one of the cheapest energy supplier. They pride themselves on saving customers money on energy bills with cheap gas and electricity. It’s easy to switch energy supplier and with 100% renewable energy, there’s a lot to like about Outfox the Market.
How can I compare the best energy prices?
Finding the right energy supplier for you can change on whether you are looking for the cheapest tariff, the best service ratings or even a green energy supplier.
Who ever you decide to switch to, it’s important to review deals from a wide range of energy companies. It’s easy to compare energy prices. We’ll just need some details to get started and we’ll take care of the rest. You can view the latest gas and electricity prices here.