Affect Energy is a small energy supplier who provides gas and electricity to standard and Economy 7 users.
While relatively young, they may be worth a look if you’re in the market for a new supplier.
Below we look at the key things you need to know, including reviews and complaint data before making the switch.
Affect Energy Reviews
- Trustpilot – 6.9 out of 10 based on 16 reviews
- Which? – Not reviewed yet
- Review Centre – Not reviewed yet
- Citizens Advice – Not reviewed yet
There are only a few reviews available for Affect Energy on Trustpilot, where the reviews are mixed. Positive reviews are mainly around customer service, responsiveness to calls, and competitive pricing.
Negative reviews are largely about the billing, access to an online account, and switching to another supplier. Affect Energy has responded to many of the negative reviews.
Affect Energy Electricity, Gas & Dual Fuel Tariffs
Affect Energy offer just two tariffs that are for a fixed contract period or standard with no contract. The tariffs also cater for Economy 7 users.
Note: unit charges may vary by region. Prices are based on a central London address.
Fixed
- Fixed 12-month tariff
- Payment by direct debit
- Online discount of £15.75 per year per fuel
- Exit fee of £25
- Electricity unit charge of 11.712 pence per kWh and standing charge of 24 pence per day
- Economy 7 electricity unit charges – day rate 15.484 pence per kWh, night rate 6.435 pence per kWh, and standing charge of 29.57 pence per day
- Gas unit charge of 2.802 pence per kWh and standing charge of 24 pence per day
Standard
- Fixed tariff with no contract
- Payment by direct debit
- Online discount of £15.75 per year per fuel
- No exit fee
- Electricity unit charge of 12.268 pence per kWh and standing charge of 26.035 pence per day
- Economy 7 electricity unit charges – day rate 15.484 pence per kWh, night rate 6.435 pence per kWh, and standing charge of 29.985 pence per day
- Gas unit charge of 3.035 pence per kWh and standing charge of 26.035 pence per day
For more information visit Affect Energy products.
Affect Energy Business Energy
Affect Energy offer gas, electricity, and dual fuel tariffs for small to medium businesses.
For more see: Affect Energy Business Electricity & Gas Tariffs & Rates
Affect Energy Background Information
Affect Energy are a South Coast based energy supplier who supplies gas and electricity to UK homes and businesses. They operate two simple tariffs that cater for both standard credit meter customers and Economy 7 users.
They keep their costs low through deploying technology to increase their efficiency and as such do the majority of their transactions online and payments are largely by direct debit.
Affect Energy believe in putting people first, try to keep things real by minimising jargon, and will innovate to offer the best service possible.
Affect Energy Smart Meter
Affect Energy currently accept customers who have second generation onwards smart meters. They will start their own rollout of smart meters to their customers in 2018.
Other Affect Energy Meters
Affect Energy currently do not support prepayment meters but do offer tariffs to Economy 7 users.
Affect Energy Bills
Direct debit is Affect Energy’s primary payment method but payments can be made through online banking. If your account is managed online then a monthly statement will be sent each month.
Affect Energy App
Affect Energy currently does not have an app.
Switching To Affect Energy
If you want to switch to Affect Energy you will need to do this online as they do not offer switching over the phone. You will need to complete a quote first and then proceed with the switch. They aim to switch the account within 17 days.
Moving Home With Affect Energy
If you move home whilst supplied by Affect Energy you need to contact them once you have moved. Take meters reads when you leave your current home and when you move into your new home. You will need to inform the current supplier of your new home of your details and starting meter readings as you will need to pay them for the period up until you are switched over to Affect Energy.
Affect Energy Fuel Mix
There is no data available yet to break down Affect Energy’s fuel mix.
Affect Energy Feed-in Tariff
Affect Energy is a voluntary Feed-in Tariff (FIT) licensee. This means you can receive your FIT payments from them (as long as your system is MCS certified) if you are an Affect Energy customer, but they are not obliged to offer this service on an ongoing basis. Moreover, they don’t seem to have a webpage explaining how to sign-up for FIT payments with them.
Affect Energy In the News
There are no current news stories about Affect Energy.
Affect Energy Complaints
There is no complaint data available for affect Energy.
If you need to make a complaint to Affect Energy:
- Call – 0330 60 62 675
- Email – complaints@affectenergy.com
- Write – Affect Energy, 7 Riverside Business Centre, Brighton Road, Shoreham-by-Sea, BN43 6RE
Complaints will be handled by the complaints team but you can escalate it to a specialist or team leader if needed, or you can have it referred to the Operations Manager for an independent review.
After eight weeks if your complaint is not resolved you can take it to the Energy Ombudsman.
Affect Energy Contact Phone Numbers & Email
Customer Services – 0330 60 62 675, lines are open 8.30am – 5.30pm Monday – Friday, excluding bank holidays.
Email – help@affectenergy.com
Web form – https://www.affectenergy.com/help
Affect Energy Address
Affect Energy
7 Riverside Business Centre,
Brighton Road,
Shoreham-by-Sea
BN43 6RE
Website: https://www.affectenergy.com/
Affect Energy Summary
Affect Energy are small energy supplier who supply gas and electricity to standard credit meter customers and Economy 7 users. Accounts are largely online management with direct debit payments.
There is no complaint data and only a small number customer reviews are available and these have mixed comments.
Pros:
- Simple tariffs
- Cater for Economy 7
- Online account management
- Some positive reviews about pricing and customer service
Cons:
- Predominately direct debit only payments
- Currently do not cater for prepayment meters
- Only a small amount of customer reviews
- No complaint data available