Outfox the Market offers an alternative energy supply model with no exit fees, but charge a monthly membership fee. They offer one tariff which is limited to 100 switches per day.
Below we look at the key things you need to know about them before making the switch.
Outfox the Market Reviews
- Trustpilot – 6.8 out of 10 based on 3,804 reviews
- Which? – not reviewed yet
- Review Centre – not reviewed yet
- Citizens Advice – insufficient information to review
Outfox the Market Power Compare Score: 6.8 out of 10 (average of scores above)
On Trustpilot the company receives very polarised reviews. 59% excellent but 19% bad. Positive comments included ease of switching, prompt and good customer service by phone and web chat, competitive tariffs, and green energy.
Negative reviews primarily focus on price increases but also include issues around some unique switching issues based on meter identification issues, high usage preventing switching, when first direct debits are taken, unable to switch on agreed dates due to unforeseen issues, and not being able to accept smart meter readings automatically.
Due to the company still being very new to the market these reviews are still based on customers who have recently switched.
Outfox the Market Electricity, Gas & Dual Fuel Tariffs
Outfox the Market only offers one tariff to all customers called Zapp! Note prices quoted are based on a central London address:
- Variable tariff with no contract
- Direct debit payment only
- No exit fees
- Electricity unit rate 10.462 pence per kWh
- Gas unit rate 3.2613 pence per kWh
For more information visit Outfox the Market products.
Outfox the Market Business Energy
Outfox the Market currently does not offer energy to businesses.
Outfox the Market Background Information
Outfox the Market is a new energy supplier who was established in September 2017. They were set up as an alternative way to provide energy by charging wholesale prices and not having a standing charge, instead, they charge a membership fee each month based on the level of energy used. They claim that they can outfox your current energy supplier and offer you cheaper energy bills.
Outfox the Market supplies electricity from their partner DONG Energy which is 100% renewable energy that comes from wind, biothermal, solar and other renewable sources. They have limited availability of their tariffs and can only accept 100 switches each day.
Outfox the Market Smart Meter
Outfox the Market is currently not installing smart meters and there is no information about their plans to start installing them.
They will accept customers who have already have smart meters but they cannot accept their automatic meter readings yet.
Other Outfox the Market Meters
Outfox the Market currently does not support prepayment or Economy 7 meters.
They do accept customers with the Feed-in-Tariff (FIT) even though they are not obligated to do so.
Outfox the Market Bills
Outfox the Market only offer tariffs with payment by direct debit. They send out bills each month through the customer portal that is viewable before the specified direct debit date.
Outfox the Market App
Outfox the Market currently does not have an app.
Switching To Outfox the Market
If you want to switch suppliers to Outfox the Market you can do so by either calling them or completing an online quote and selecting to switch. After switching to them you have a 14 day cooling off period where you can cancel without charge.
Moving Home With Outfox the Market
If you are moving home with Outfox the Market you need to contact them through their live chat on the website or email them with details of your new property, moving dates and final meter readings. You can switch the energy at your new address to them if you want to as well.
Outfox the Market Fuel Mix
There is no official fuel mix disclosure for Outfox the Market but they state that their electricity is from 100% renewable energy generated by wind power.
Outfox the Market In the News
Outfox the Market hikes energy bills for a third time AND customers’ direct debits – MSE report on how the company has increased prices 3 times in 2018.
Outfox the Market Complaints
There is no complaints data available for Outfox the Market.
If you want to make a complaint to Outfox the Market:
- Call – 0800 103 2702, lines are open 8.30am-5.30pm Monday-Friday
- Email – [email protected]
- Write – Outfox the Market, North Mills, Leicester, LE3 5DL
They will aim to resolve any issues within 24 hours of receiving the complaint, although more complex issues may take longer. If this is the case they will stay in regular contact with you. If you are unhappy with the outcome you can escalate it to the Customer Service Manager who will review the complaint again within five days.
If your complaint is not satisfactorily resolved you can request a final response letter which will detail how you can contact the Energy Ombudsman.
Outfox the Market Contact Phone Numbers & Email
Call – 0800 103 2702, lines are open 8.30am-5.30pm Monday-Friday
Email – [email protected]
Outfox the Market Address
Outfox the Market
Outfox the Market Summary
Outfox the Market is a new energy supplier who offers a different style of energy supply with no contract or exit fees, on a tariff that offers 100% renewable energy.
They supply energy to standard meter customers only, not Economy 7 or prepayment meter customers, however, they will accept those on smart meters but they will have to manually send their meter readings until they build the capability to receive the readings automatically.
- Competitively priced, although 3 prices increases in 2018.
- Customer service gets mentioned positively in reviews
- Simple single tariff
- No exit fees
- 100% renewable energy
- 3 price increases in 2018
- Does not support Economy 7 and prepayment meters
- Currently not installing smart meters
- No complaints data and very mixed customer reviews
- Currently does not have an app