Formerly known as Dong Energy, this Denmark-based utility company recently changed its name to Ørsted after announcing it will stop using nonrenewable energy by 2023.
They currently only supply UK business customers with electricity and gas.
Will they improve your business’ green credentials? Find out below.
Ørsted Energy Reviews
- Trustpilot: 3.7 out of 10, based on 337 reviews, rated ‘Poor’ overall. (Note this is for Ørsted Denmark, not their UK business)
- Which?: No review available.
- Review Centre: No review available.
- Citizens Advice: Not included in the Citizens Advice ranking of 15 business energy companies and how well they deal with complaints.
Ørsted Energy Business Electricity, Gas & Dual Fuel Tariffs
Electricity and gas
- Fixed price products – businesses can stick to a budget.
- Flexible price products – businesses can “benefit from market fluctuations”.
- Power Purchase Agreement – contract between energy generator and the business lasting 3 months – 15 years.
- Deemed rates – the default charged when you move to a property already powered by Ørsted.
For a more specific tariff, you can contact Ørsted through their website orstedbusiness.co.uk.
Note the information listed above was correct at the time of writing (23 November 2017), although as noted, prices will vary by post code and subject to change at any time.
Ørsted Energy Background
Until October 2017, Ørsted were known as Dong Energy (standing for Danish Oil and Natural Gas). Their name change is inspired by Danish physicist and chemist Charles Hans Ørsted, who’s work went onto form the basis of how we generate electricity.
This supplier is pushing towards using totally renewable energy after a history with nonrenewable and reduced . They’re in the process of building “the world’s biggest offshore wind farm”, aiming to reduce the cost of offshore wind power by 35-40% by 2020, and offer businesses renewable energy that’s affordable.
In their native Denmark, they already provide half of the nation’s electricity.
Ørsted Energy Smart Meter
There’s information about smart meters on Ørsted’s website, including a breakdown from The Department for Business, Energy and Industrial Strategy, but no indication of when or how business customers can have them installed. Judging by their tone, Ørsted don’t seem convinced by the possibility of rolling meters out to all customers by 2020.
Smart meters are designed for the most accurate monthly billing, rather than reading their meter manually. The meter also records usage in real-time, so the user knows how much energy they’re using at a glance.
Other Ørsted Energy Meters
It’s not said explicitly how customers can submit meter readings, or how they read different types of meter, but logging into Ørsted portal is probably the way to go.
Customers with a supply agreement can have a AMR Meter (Automatic Meter Readings) installed. This means bills are more accurate and access to the meter doesn’t have to be pre-arranged. It’s similar to having a smart meter in terms of reporting to the energy company, but doesn’t report usage and cost to the user in real-time.
Ørsted Energy Bills
Your bill can be paid by bank transfer, Direct Debit or cheque. To change your payment method, or adjust your Direct Debit, you can log into your online account.
Ørsted Energy App
There’s no app available for customers, but many features are accessible through the Ørsted Portal. By logging in you can see your energy consumption broken down by the half-hour, costs for previous month, and much more.
Switching To Ørsted Energy
There’s no information on the Ørsted website about switching and how long it takes. The most relevant information is in their welcome pack.
Moving locations With Ørsted Energy
There’s not much info about moving locations either, but giving them a call or logging into your online account would probably be the best place to start.
Ørsted Energy Fuel Mix
Coal – 0% (8.5% UK average)
Natural gas – 0% (44.1%)
Nuclear – 0% (21.0%)
Renewable – 100% (24.2%)
Other – 0% (2.2%)
Ørsted Energy In the News
Demand side response: Ørsted predicts higher revenues for energy flexibility
22 Nov 2017, The Energyst
Speaking at an energy conference, Jeff Whittingham claims Ørsted have been able to keep customers by launching products that “pay companies to adjust consumption”.
74% think shifting to clean energy will boost economy (Please note this piece was sponsored by Ørsted)
17 Nov 2017, Sustainable Brands
Stats commissioned by Ørsted show people across 13 different countries are supportive of a green future. 73% think green energy will produce more jobs and be cheaper to use than fossil fuels.
Ørsted to sell half of the world’s largest wind farm for £2bn
1 Nov 2017, Financial Times
Ørsted are “selling a 50% stake in the world’s largest wind farm for £2bn” to raise profits. The energy supplier is the world’s largest wind farm operator and is selling the 50% to two Danish pension firms in equal portions.
Ørsted Energy Complaints
There aren’t many review sites covering Ørsted at the moment, and many of the reviews on their Trustpilot page are, understandably, written in Danish. Many of these customers will use Ørsted for their domestic energy in Denmark, rather than just business.
59% of Trustpilot reviewers give them 1 star, and 21% score them as ‘Excellent’, bringing them down to 2 stars on average. There are some good reviews in there, but there are more bad.
Ørsted haven’t reported how quickly they deal with complaints, but their procedure and how to complain, are explained in a document.
Contact Phone Numbers & Email
Phone: 0800 056 8101 (Mon-Fri 8:30am-5:30pm)
Email: [email protected]
Ørsted Energy Address
5 Howick Place, London, SW1P 1WG
Ørsted Energy Summary
Unfortunately there isn’t a huge amount of information on Ørsted’s website, so it’s difficult to judge how efficient they are, how long switching takes, or how competitive their pricing. You also need to be able to understand Danish quite well to find the content of the reviews useful.
The best way to judge their affordability would be to enquire yourself with your specific business information.
- Fuel mix is 100% renewable
- Choice of fixed and variable tariffs, both gas and electric.
- Some review scores aren’t too bad, and overall they score significantly better than most of ‘The Big Six’.
- Not many review sites out there to compare.
- Information about pricing and servicing is difficult to find or you have to enquire directly to get it.
- Ørsted seem quite anti-smart meter.