Gazprom claim they’re the UK’s number one business gas supplier, providing electricity and gas tariffs to SMEs, large enterprises and franchises.
Find out more about Gazprom, and their services, below.
Gazprom Energy Reviews
- Trustpilot: 6.3 out of 10, based on 4 reviews.
- Which?: No review available.
- Review Centre: No reviews available.
- Google: 1.0 out of 5, based on 2 reviews.
- Citizens Advice: 9th in the Citizens Advice list of 15 business energy companies and how well they deal with complaints.
Gazprom Energy Business Gas, Electricity and Duel Fuel Tariffs
Small and medium businesses (less than 500,000 kWh/year)
- Fixed rate gas and electricity tariffs – 1-5 years.
- UK-based customer services team.
- Automatic meter reading available.
Large and corporate businesses
- Flexible gas and electricity contracts.
- Account manager.
- Buy directly from the energy market, get regular updates.
To find out specific pricing information, you can get a quote by contacting Gazprom Energy directly.
Note the tariff information listed above was correct at the time of writing (2 February 2018), although as noted, prices will vary by post code and subject to change at any time.
Gazprom Energy Background
Gazprom Energy has been working with large and small businesses since 2006, and provides energy for McDonalds, Siemens and other major corporations. Their small business customers can access fixed term and flexible contracts to keep costs down, and larger sites can buy directly from the energy market with guidance from an account manager.
In 2015, they won Supplier of the Year at The Energy Awards. Though they have a presence in Russia, France and the Netherlands, their UK and Irish clients are taken care of from their base in Manchester. Their parent company, Gazprom Marketing & Trading Ltd, is “responsible for 14% of global gas production”.
Gazprom Energy Smart Meter
Smart meters are not mentioned on the Gazprom website.
Other Gazprom Energy Meters
Customers can use half hourly metering and Automatic meter reading (AMR), which can mean slightly cheaper rates for customers. Electricity readings are sent to Gazprom every half an hour, so there’s no need to manually report it.
Gazprom Energy Bills
Payment by Direct Debit is preferred, as debit and credit card payments carry an extra 3% charge.
Gazprom Energy App
There’s no app available for Gazprom customers, but there is an energy management tool called InSight for those with flexible contracts.
- Information about the account 24/7.
- Live energy position data.
- Meter information.
- Compare portfolio.
- Marketing intelligence.
- Hypothetical buy/sell scenarios for testing scenarios.
Switching To Gazprom Energy
Once you’ve agreed a new contract with Gazprom and registered, switching your gas and/or electricity over takes around 15 calendar days. You’ll also need to have terminated your agreement with your current supplier and given them enough notice. If you’re in debt to your old supplier, this could delay things slightly.
When the transfer has been completed, you’ll receive a welcome pack confirming all the details.
There is a full list of switching-related FAQs on the Gazprom website.
Moving Locations With Gazprom Energy
If your business is moving premises, or moving into a Gazprom premises, there are two different forms to fill in.
Different premises and conditions can mean different energy needs. Always check for quotes if you’re planning to move, it could be cheaper than using your current supplier in a new location.
Gazprom Energy Fuel Mix
Coal – 0.2% (8.5% UK average)
Natural gas – 0.6% (44.1%)
Nuclear – 0.2% (21.0%)
Renewable – 98.9% (24.2%)
Other – 0.1% (2.2%)
Gazprom Energy In the News
Gazprom will continue to drive Russian gas production in 2021
Gazprom has a 60.1% share of Russia’s gas production industry. Gazprom is a state-controlled energy provider in Russia, providing a considerable amount of gas to the rest of Europe.
Gazprom Energy Complaints
There aren’t many reviews available, and they’re split quite evenly down the middle. The two Google reviews are both highly critical because of customer service problems and delays.
Trustpilot‘s verdict is more balanced, with two 1-star reviews and two 5-stars. Ultimately, there aren’t enough reviews available to make a confident or objective decision.
Contact Phone Numbers & Email
Phone: 0845 230 0011
Email: Contact form on the site
Gazprom Energy Address
20 Triton Street, London, NW1 3BF.
Gazprom Energy Summary
Gazprom have an impressive roster of customers and a variety of fixed and flexible products available. The range of meters available is positive, as it minimises the amount of reporting and admin for the customer, but smart meters aren’t an option. They also offer almost entirely renewable electricity, but with very few reviews available, it’s not easy to know how reliable they are.
- Majority of electricity is green and renewable.
- Variable and fixed products available.
- Online portal to manage flexible accounts.
- Not many reviews available.
- No online account for fixed contract customers.