SEFE Energy (Formerly Gazprom) Reviews & Tariffs
SEFE Energy (formerly Gazprom) claim they’re the UK’s number one business gas supplier, providing electricity and gas tariffs to SMEs, large enterprises and franchises.
Find out more about SEFE Energy, and their services, below.
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SEFE Energy Reviews
- Trustpilot: 4.4 out of 5, based on 89 reviews in November 2023.
SEFE Energy Business Gas, Electricity and Duel Fuel Tariffs
Small and medium businesses (less than 500,000 kWh/year)
- Fixed-rate gas and electricity tariffs – 1-5 years.
- UK-based customer services team.
- Automatic meter reading available.
Large and corporate businesses
- Flexible gas and electricity contracts.
- Account manager.
- Buy directly from the energy market, and get regular updates.
To find out specific pricing information, you can get a quote by contacting SEFE Energy directly.
Note the tariff information listed above was correct at the time of writing (2 February 2018), although as noted, prices will vary by postcode and are subject to change at any time.
SEFE Energy Background
SEFE Energy has been working with large and small businesses since 2006, when it traded as Gazprom, and provides energy for McDonald's, Siemens and other major corporations. Their small business customers can access fixed-term and flexible contracts to keep costs down, and larger sites can buy directly from the energy market with guidance from an account manager.
In 2015, they won Supplier of the Year at The Energy Awards. The energy supplier rebranded to SEFE in 2022 where their parent company is SEFE Marketing and Trading Limited.
SEFE Energy Smart Meter
Smart meters are not mentioned on the SEFE website.
Other SEFE Energy Meters
Customers can use half-hourly metering and Automatic meter reading (AMR), which can mean slightly cheaper rates for customers. Electricity readings are sent to SEFE every half an hour, so there’s no need to manually report it.
SEFE Energy Bills
Payment by Direct Debit is preferred, as debit and credit card payments carry an extra 3% charge.
SEFE Energy App
There’s no app available for SEFE customers, but there is energy information for those with flexible contracts.
- Information about the account 24/7.
- Live energy position data.
- Meter information.
- Compare portfolio.
- Marketing intelligence.
- Hypothetical buy/sell scenarios for testing scenarios.
Switching To SEFE Energy
Once you’ve agreed to a new contract with SEFE and registered, switching your gas and/or electricity overtakes around 15 calendar days. You’ll also need to have terminated your agreement with your current supplier and given them enough notice. If you’re in debt to your old supplier, this could delay things slightly.
When the transfer has been completed, you’ll receive a welcome pack confirming all the details.
There is a full list of switching-related FAQs on the SEFE website.
Moving Locations With SEFE Energy
If your business is moving premises, or moving into a SEFE premises, there are two relevant forms to fill in.
Different premises and conditions can mean different energy needs. Always check for quotes if you’re planning to move, it could be cheaper than using your current supplier in a new location.
SEFE Energy Fuel Mix
Coal – 0.2% (8.5% UK average)
Natural gas – 0.6% (44.1%)
Nuclear – 0.2% (21.0%)
Renewable – 98.9% (24.2%)
Other – 0.1% (2.2%)
SEFE Energy In the News
Gazprom will continue to drive Russian gas production in 2021
Gazprom has a 60.1% share of Russia’s gas production industry. Gazprom is a state-controlled energy provider in Russia, providing a considerable amount of gas to the rest of Europe.
SEFE Energy Complaints
There aren’t many reviews available, and they’re split quite evenly down the middle. The two Google reviews are both highly critical because of customer service problems and delays.
Trustpilot‘s verdict is more positive, with 75% 5-star reviews. Ultimately, with just 74 reviews, there aren’t enough reviews available to make a confident or objective decision.
Contact Phone Numbers & Email
Phone: 0845 230 0011
Email: Contact form on the site
SEFE Energy Address
20 Triton Street, London, NW1 3BF.
SEFE Energy Summary
SEFE has an impressive roster of customers and a variety of fixed and flexible products available. The range of meters available is positive, as it minimises the amount of reporting and admin for the customer, but smart meters aren’t an option. They also offer almost entirely renewable electricity, but with very few reviews available, it’s not easy to know how reliable they are.
- The majority of electricity is green and renewable.
- Variable and fixed products are available.
- Online portal to manage flexible accounts.
- Not many reviews are available.
- No online account for fixed contract customers.