Ebico Living Reviews & Tariffs

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Ebico Living Reviews

• Trustpilot – 3.4 out of 5 based on 2,009 reviews in November 2023

Customer reviews on Trustpilot rated Ebico 57% excellent and 13% poor/bad. 

Positive review comments included competitive energy tariffs, good customer service, and ease of switching.

Negative review comments included issues with Economy 7 on the quoting tool, meter exchange issues, billing problems, difficulty speaking to a person, and issues with their online account.

Ebico Living Electricity, Gas & Dual Fuel Tariffs

Ebico Living offers tariffs supplied by Octopus Energy.

NOTE: energy rates vary by region; prices quoted are based on a central London address.

Zero (credit meters only)

• No standing charge
• Discounts for paying by direct debit
• No exit fees
• Electricity unit rate is 16.14 pence per kWh and no standing charge
• Economy 7-day unit rate 22.26 pence per kWh, night unit rate 7.403 pence per kWh, and no standing charge
• Gas unit rate unit rate 4.91 pence per kWh and no standing charge

Prime Fixed

• Fixed price for 12 months
• Discounts for paying by direct debit
• Dual fuel discount £22.50 per fuel
• £30 exit fee per fuel
• Electricity unit rate is 15.24 pence per kWh and the standing charge is 19.98 pence per day
• Economy 7-day unit rate 15.6475 pence per kWh, night unit rate 8.565 pence per kWh, and standing charge 21.99 pence per day
• Gas unit rate 2.8592 pence per kWh and standing charge 22.85 pence per day

Prepay (prepayment meters only)

• Prepayment meter-only tariff
• No exit fee
• Available for smart meters
• Electricity unit rate is 12.87 pence per kWh and the standing charge is 25 pence per day
• Gas unit rate 3.42 pence per kWh and standing charge 25 pence per day

Night Owl

• Tariff for Economy 7 meters
• Fixed price for 12 months
• Available to smart meters
• Direct debit
• Reasonable use occurs on % of off-night usage
• £30 exit fee
• No charges per kWh for off-peak rate electricity
• No other price information is available

For more information visit Ebico products.

Ebico Business Energy

Ebico offers companies a single business energy tariff.

Moving Home With Ebico Living

If you are moving home with Ebico Living you will need to call the home moves team on 0800 458 7689 and they will handle the changes for you.

Ebico Living In the News

There are no recent news stories about Ebico.

Ebico Living Complaints

There are no complaints data available for Ebico.

If you need to make a complaint to Ebico:

• Call – 0800 028 6699
• Email – [email protected]
• Write – Ebico Ltd, PO Box 10461, Nottingham, NG1 9JS

They aim to resolve any issues as soon as possible but when they can’t they will get back to you within 10 working days. If you are not happy with the outcome Ebico will give you a final response with details of the Energy Ombudsman. You can escalate complaints to the Energy Ombudsman after eight weeks.

Ebico Living Contact Phone Numbers & Email

Customer Services – 0800 028 6699, lines open Monday to Friday 8 am-8 pm, Saturday 9 am-5 pm

Quote – 0300 004 0308, lines open Monday to Friday 8.30 am-5.30 pm

Email – [email protected] 

Ebico Living Address

Ebico Ltd
PO Box 10461
Nottingham
NG1 9JS

Website: https://ebico.org.uk

Ebico Summary

Ebico is a smaller energy company who are well established in working with another energy supplier in order to share their energy licence. Working in partnership with Robin Hood Energy they deliver gas and electricity to credit, prepayment and Economy 7 customers.

Ebico is socially responsible and invests some of its profits in its charitable trust which runs projects in fuel-poor areas of Britain.

Pros:

• Good range of tariffs
• No standing charge tariff
• Support prepayment, Economy 7 and smart meters
• Ranked 3^rd out of 23 energy suppliers in the Which? customer satisfaction survey
• Ethical supplier investing in fuel poverty

Cons:

• Some disruption in early 2017 when parted from SSE
• No complaints data available
• Currently does not have an app