E (Gas and Electricity) Reviews & Tariffs
E (Gas & Electricity) Ltd. is a relatively new energy supplier in the UK energy industry that offers competitive rates and rewards for staying a loyal customer.
They already have over 200,000 customers and feature no exit fees, emergency and friendly credit options and mobile friendly customer support numbers to their UK base customer service team.
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E Gas & Electricity Reviews
- Trustpilot: 4.7 of 5 based on 1463 reviews in 2023.
- Citizens Advice: 2.63 out of 5 in November 2023
E Electricity, Gas & Dual Fuel Tariffs
E really wants to make loyalty pay. Therefore, if you keep both your gas and electricity supply with them for 12 months, they will credit your electricity meter with £50. They also claim they will never penalise you with an exit or termination fee.
E offers Reward, Easy and Smart tariff packages. The tariff details listed below can be used as a guide to the average prices that E offers (based on a London postcode).
Gas Tariff (Standard Meters)
| Tariff name | Reward | Easy |
| Tariff type | Fixed | Fixed |
| Payment method | Prepayment | Prepayment |
| Daily Standing Charge (pence) | 27.87p per day | 27.87p per day |
| Unit Rate (Pence per kWh) | 3.11p per kWh | 3.41p per kWh |
| Tariff ends on | Not applicable | Not applicable |
| Price guaranteed until | 1st March 2018 | 1st March 2018 |
| Exit fees (if you cancel the tariff before the end date) | Not Applicable | Not Applicable |
| Discounts and additional charges | Not applicable | Not applicable |
| Additional products and services included | Not applicable | Not applicable |
Electricity Tariff (Standard Meters)
| Tariff name | Reward | Easy |
| Tariff type | Fixed | Fixed |
| Payment method | Prepayment | Prepayment |
| Daily Standing Charge (pence) | 27.47p per day | 27.47p per day |
| Unit Rate (Pence per kWh) | 12.87p per kWh | 12.87p per kWh |
| Tariff ends on | Not applicable | Not applicable |
| Price guaranteed until | 1st March 2018 | 1st March 2018 |
| Exit fees (if you cancel the tariff before the end date) | Not Applicable | Not Applicable |
| Discounts and additional charges | Not applicable | Not applicable |
| Additional products and services included | Not applicable | Not applicable |
Gas Tariff (Smart Meters)
| Tariff name | Reward Smart | Easy Smart |
| Tariff type | Fixed | Fixed |
| Payment method | Prepayment | Prepayment |
| Unit Rate 1 (Pence per kWh) | 8.99p per kWh | 8.99p per kWh |
| Unit Rate 2 (Pence per kWh) | 3.06p per kWh | 3.41p per kWh |
| Tariff ends on | Not applicable | Not applicable |
| Price guaranteed until | 1st March 2018 | 1st March 2018 |
| Exit fees (if you cancel the tariff before the end date) | Not Applicable | Not Applicable |
| Discounts and additional charges | Not applicable | Not applicable |
| Additional products and services included | Not applicable | Not applicable |
Electricity Tariff (Smart Meters)
| Tariff name | Reward Smart | Easy Smart |
| Tariff type | Fixed | Fixed |
| Payment method | Prepayment | Prepayment |
| Unit Rate 1 (Pence per kWh) | 18.36p per kWh | 18.36p per kWh |
| Unit Rate 2 (Pence per kWh) | 12.87p per kWh | 12.87p per kWh |
| Tariff ends on | Not applicable | Not applicable |
| Price guaranteed until | 1st March 2018 | 1st March 2018 |
| Exit fees (if you cancel the tariff before the end date) | Not Applicable | Not Applicable |
| Discounts and additional charges | Not applicable | Not applicable |
| Additional products and services included | Not applicable | Not applicable |
E Gas & Electricity Business Energy
The company does not currently offer business energy.
E Gas & Electricity Background
Originally founded in the year 2013, E (Gas & Electricity) Limited is operating as a privately owned British supplier of gas and electricity. With their focus on simple and straightforward procedures, E claims to bring to its customers competitively low energy prices.
Based in Birmingham, the company serves over 200,000 customers. E offers prepaid energy tariff packages, their customer-friendly service features ‘Dual Fuel Loyalty Credit’ under which the customers get a credit of £50 as a reward for their loyalty for staying with them for a period of 12 months.
Further features offered by E include zero exit fees, emergency and friendly credit and freedom to top-up.
E Smart Meter
E has started rolling out Smart meters for its customers. Their Smart meter plan involves top-up through phone, SMS, online account or through their app. The top-up can also be done at a PayPoint outlet.
The top-up amounts vary based on the chosen payment method, with the maximum top-up amounting to £175.
E Gas & Electricity Bills
The company sends statements or bills on a regular basis based on the actual or estimated meter readings. The customers can top-up their electricity meter using the key and gas meter using the card sent by E. The key / card needs to be registered before the first use.
Once registered, the top-up can be done at any PayPoint or PayZone outlet for gas and electricity. For topping-up gas meter, the amount can be credited at a Post Office as well.
Subject to the terms and conditions applicable to each customer, the payments can also be made under the monthly ‘Budget Direct Debit’ method or the ‘Standard Credit’ method where the customer pays the bill in arrears.
E App
E has an App that is available on both App Store and the Google Play store. It gets 3.0 out of 5 on Google Play (based on 45 reviews) and 2.5 out of 5 on iTunes (based on 5 reviews).
Switching To E
The switching can be done online using the ‘Quote and Switch’ option or on phone. Within 5 days, E will send a welcome pack stating the estimated start date. The welcome pack covers all the relevant information regarding the tariff label and complete terms and conditions. The top-up device will reach in approximately three weeks’ time.
Moving Home With E
No specific information available on the website, however the terms and conditions document states that a 2 working days’ notice is required to be given if the customer is planning to move out of the existing property.
E Fuel Mix
- Renewable Sources 47.0%
- Natural Gas 24.2%
- Coal 14.0%
- Nuclear 9.5%
- Other 5.3%
Source: https://www.e.org/our-fuel-mix
E In the News
- E second best in terms of customer complaints – This is Money, 26 June 2017
E Gas & Electricity Complaints
Citizens Advice claims that the company only has 15.8 per 100,000 customers, one of the lowest ratios of any UK energy supplier.
Complaint procedure on E’s website:
The complaints can be registered with E on their customer helpline number 0333 103 9575 or by filling in the complaint form on their website www.e.org.
Written complaints can be forwarded to the Complaints Manager at [email protected] or to their registered office. The customer services staff will handle the queries and resolve most of these right-away.
If the complaints require further action, these are referred for internal review of the Directors team or an external review by Ombudsman Services, Energy if the complaint stays unresolved internally.
E Contact Phone Numbers & Email
For all the customer enquiries, the Customer Helpline Number is 0333 103 9575. The enquiries can also be emailed to [email protected]
E Address
E, T3
Trinity Park
Birmingham
B37 7ES
Website: https://www.e.org/
E Summary
Pros:
- Reward Loyalty
- Very low number of customer complaints
- Clear tariff pricing on website
- Have both Apple and Android apps
- Easy to switch
Cons:
- Bills can be difficult to understand