SGN Gas Distributor
SGN is the local gas distributor for Scotland, South of England and part of Northern Ireland. They are one of four local gas distribution operators in the UK.
Contact Phone Numbers and Email
General enquiries – call 0800 912 1700 or email [email protected]
Smell gas – 0800 111 999
New connections –
Meter point – 0870 608 1524 (operated by Xoserve)
Complaints – call 0800 912 1702 or email [email protected]
Address
SGN
Inveralmond House
200 Dunkeld Road
Perth
PH1 3AQ
Website: https://www.sgn.co.uk
Check If SGN is Your Distribution Operator
If you are unsure whether SGN is your gas distribution network operator you can either:
- Call the Meter Point Administration Service on 0870 608 1524 (run by Xoserve)
- Search by postcode on Energy Networks Association website
What Does SGN Do?
SGN was formerly called Scotia Gas Networks and it operated as Scotland Gas Networks and Southern Gas Networks before they were all jointly branded as SGN. SGN is the gas distribution network operator for the whole of Scotland as well as the South of England and part of Northern Ireland.
Given the rural terrain of Scotland, SGN has a more diverse role than other gas distribution network operators as they manage the contracts for gas shippers and transporters who deliver gas to remote parts of Scotland.
The SGN gas distribution network serves 5.9 million homes and businesses and operates over 71,000 km of pipes. They are responsible for maintaining the gas distribution network in their regions which includes repairs, pipe replacements, and upgrades, as well as connecting new homes and businesses to the gas network.
SGN is one the four local gas distribution operators in the UK which has the largest and most diverse terrain of all the operators.
History of SGN
The gas industry in the UK prior to 1948 was made up of over a thousand separate private companies and local authority undertakings, but as a result of the Gas Act 1948, these companies were nationalised and merged into 12 regional gas boards.
In 1972 the gas industry was restructured by the Gas Act 1972 where all 12 regional gas boards were merged into one as the British Gas Corporation.
In 1986 the gas industry was privatised as part of the Gas Act 1986 and shares of British Gas were floated on the London stock market. The gas distribution business was separated out from British Gas and named Transco in 1997 and then sold by British Gas in 2000. The gas distribution network at this point was divided into eight regions.
In 2002 Transco merged with National Grid Group who operate the national gas transmission system and the electricity transmission system. In 2005 National Grid plc sold four of the eight gas distribution network areas and renamed their remaining gas distribution business as National Grid plc.
Scotia Gas Networks was formed in 2005 when Scottish and South of England gas distribution networks were purchased. The business operated under the names Scotland Gas Networks and Southern Gas Networks. In 2014 Scotia Gas Networks, Scotland Gas Networks and Southern Gas Networks were rebranded under one identity as SGN to create a better brand for its entire gas distribution business.
SGN is currently jointly owned by SSE, Ontario Teachers’ Pension Plan Board, Borealis Infrastructure, and ADIA.
What to Do in the Event of a Gas Leak
If you smell gas or suspect that you have a gas leak you should call the National Gas Emergency Service on 0800 111 999 immediately to report it. You should also do the following:
- Open all doors and windows
- Turn the gas off at the meter
- Do not use electric switches or flames
Other Services SGN Offer
SGN also offers the following services:
- Domestic gas connections
- New biogas entry point connections
- Network upgrades and extensions for new developments
- Network extensions to areas that are currently off the gas network
- Support for developers and construction services that operate near their assets
- Moving of a gas pipe supply
- Works with Independent Gas Transporters to connect their network to the Northern Gas Networks’ distribution network
- Metering service activities including exchanging meters
Priority Services Register
Both the gas distribution network operators and the energy suppliers maintain a Priority Services Register for tracking vulnerable customers who may need additional support.
This register is used by SGN when a gas supply has to be cut off for safety reasons or repairs so that they can provide additional support if needed to these priority customers who may be more adversely affected by having their gas cut off.
Complaints
If you need to make a complaint to SGN contact:
- Call –0800 912 1702
- Email – [email protected]
- Write – SGN, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
SGN aims to handle complaints within 10 working days or within 20 working days if a site visit or a third-party response is required. If you are not happy with how your complaint is being handled, you can escalate your complaint to the Head of Customer Experience who will conduct an independent review.
If you are not happy with the outcome or the complaint has not been resolved within eight weeks you can escalate your complaint to the Energy Ombudsman.