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Wave Utilities Business Water

About, Reviews, & How To Get In Touch

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Wave Water

Who Are Wave Utilities?

Wave Utilities has over 14 years of expertise in the open water market and supports over 300,000 businesses across the UK. According to their website, they are committed to influencing change in the market and are thought leaders in sustainable water use.

They work with a variety of different industries, from council to construction, hairdressers and hotels, of all different sizes. Wave Utilities aims to help you with the basics like billing, and water wastage, and to find ways to make your business more efficient to reduce consumption to help you save money on your water bills.

Wave Utilities services are for SME, Industrial, Commercial and Public Sector organisations, with a dedicated team who have decades of experience in water, wastewater, trade effluent, and water efficiency. The team are always on hand to help support you and your business.

Wave Utilities Reviews

Wave Utilities Trustpilot reviews are overall ‘Excellent’, scoring 4.7 stars out of 5, based on 3,127 reviews as of 8th March 2024. 85% of those reviews are 5 stars, whilst 8% are 1-star reviews, indicating a great customer experience.

2,654 of the 3,127 reviews are positive, stating their customer services offered good guidance and advice. There are 240 out of 3,127 reviews at 1-star, expressing how the communication isn’t great and some have experienced extreme measures for bills being sent to the wrong companies.

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Wave Utilities FAQs

  • Who Is The CEO Of Wave Utilities?

    Lucy Darch is the CEO of Wave Utilities. With over 25 years of experience in the sector, and previous roles across gas, electricity and water at Enron Firect, uSwitch and British Gas Business.

  • How To Get In Touch With Wave Utilities?

    Wave Utilities Contact Number: 0333 207 9283 (Monday to Friday, 9 am - 5 pm)

    Wave Utilities Email Address: [email protected]

    You can also get in touch with Wave Utilities through their live chat feature on their website, or across any of their social media accounts.

  • How To Do A Wave Utilities Meter Reading

    To submit a Wave Utilities water reading, you can simply go to their website and fill out the online form. 

    They also have a useful guide and a video depicting how to accurately read your meter. This guide also goes into many FAQs surrounding water meter readings, and if you think something is wrong with your meter, you can contact 0333 207 9283 so they can investigate this further for you.

  • How Do I Pay My Bill For Wave Utilities?

    To pay your Wave Utilities bill, there are several ways for you to do so. For quick and easy payment, they recommend logging into your online account through their website and viewing the bill you want to pay.

    You can pay via Direct Debit, either variable or fixed, which can be set up in your online account, or by sending them a Direct Debit Mandate. If you don’t have an account manager, you should send your mandate to [email protected]. Alternatively, if you do have an account manager, you can send it to [email protected]. 

    There are other ways to pay your Wave Utilities bill like BACS or bank transfer, Cheque, or Credit/ Debit Card.

  • How Is Wave Utilities Regulated?

    Wave Utilities is regulated through Ofwat.