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SES Business Water

About, Reviews, & How To Get In Touch

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Ses Business Water

Who Are SES Business Water?

SES Business Water is a water and wastewater services provider that supplies businesses across the UK. They have a dedicated team that aims to ensure the products and services are being offered to the highest standard and meet the needs of its varied business customers. SES Business Water also provides home and commercial plumbing, central heating, drainage, and home emergency care services in the southeast of England.

Founded in 2016, a year before the English non-domestic water marker was opened, SES Business Water has been honing its craft, providing excellent customer services, and amassing a wealth of knowledge surrounding different businesses and industries.

SES Business Water has defined its values into Service, Commitment, Innovation, Compassion, Collaboration, and Integrity, which guides employees, defines the brand, and highlights the company's actions. 

Their customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, the NHS, independent schools, manufacturing, food processing and an international airport. SES Business Waters contact centre is based in Redhill.

SES Business Water Reviews

SES Business Water Trustpilot reviews are overall ‘Bad’, scoring 1.4 stars out of 5, based on 50 reviews as of 6th March 2024. 6% of those reviews are 5 stars, whilst 92% are 1-star reviews, indicating a poor customer experience.

Three of the 50 reviews are positive, stating their services are better for residential customers, and that they experienced good communication with their customer service team. There are 46 out of 50 reviews at 1-star, expressing how the communication and organisation of the company are extremely poor.

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SES Business Water FAQs

  • Who Is The CEO Of SES Business Water?

    Ian Cain is the CEO of SES Water after joining in 2020. Cain has also worked in several senior positions for British Gas (Centrica), and Thames Water, and was previously the CEO for part of the Vattenfall group.

  • How To Get In Touch With SES Business Water?

    You can get in touch with SES Business Water by calling 0203 750 9300. Their lines are open from 9 am to 5 pm, Monday to Friday. You can also request a callback from them by filling out the contact form on their website.

  • How To Do A SES Business Water Meter Reading

    To submit a meter reading to SES Business Water, they have a dedicated form on their website for you to fill in.

    Any meter reads submitted before the 22nd of each month will be attributed to the bill for that month. After the 22nd to the 1st of the month, any reading submitted will be added to your bill for the next month. SES Business Water also states that any reads from earlier months are used to calculate an estimated read for the next bill run if you fail to submit a meter read.

  • How Do I Pay My Bill For SES Business Water?

    The easiest way to make a payment to SES Business Water is to set up a Direct Debit. To do so they have an online form you can fill out, or you can print out a download form and mail it to them at: 

    SES Business Water
    66-74 London Road
    Redhill
    RH1 1LJ

    You can also call them at 0203 750 9300 (Monday - Friday, 9 am to 4.30 pm) or pay online.

    You can also pay your SES Business Water Bill by cash or cheque at any Natwest branch in the Sutton and East Surrey Water plc area of supply. If you do not have a Natwest account, you may be charged for the service. Just remember to make it payable to SES Business Water and write your customer account number on the back of the cheque.

  • How Is SES Business Water Regulated?

    SES Business Water is regulated through Ofwat.