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Castle Water For Business

About, Reviews, & How To Get In Touch

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Who Are Castle Water?

Castle Water is a business water and sewage retailer, that has serviced non-residential customers in the UK since 2014. Serving over 350,000 businesses, charities, and public bodies, Castle Water can provide excellent savings as they have no ties to traditional network owners, meaning they can barter for better cost reductions whilst offering exceptional customer care.

Businesses can manage their account online, anytime, and anywhere, by logging in via the online portal. Castle Water caters to any business size, type, or location, providing a bespoke service to each business case. Their customer services team is also trained to provide advice on a wide range of concerns and is always on standby to help, should you need it.

Castle Water also offers additional services like Automatic Meter Reading, Consolidated Billing, Flexible Payment Options, and Water Efficiency Advice. If you are a large/ commercial, or a multi-site business, your account manager can provide a range of additional services through industry-leading partnerships, including, Water Supply Continuity and Contingency Planning, Automatic Meter Reading, Water Efficiency Audits, Leak Detection, and Trade Effluent.

Castle Water Reviews

Castle Water Trustpilot reviews are overall ‘Excellent’, scoring 4.5 stars out of 5, based on 21,408 reviews as of 3rd June 2024. 80% of those reviews are 5 stars, whilst 9% are 1-star reviews, indicating an excellent customer experience.

Despite the 'Excellent' score Castle Water has accumulated, Trustpilot has stated in the 'Company Activity' panel on the review page, that Castle Water use an unsupported invitation method for their reviews that Trustpilot themselves do not support, and so Trustpilot has indicated these results are biased and reliability compromised. 

A statement from the CCW was also released in July 2023 that Castle Water was one of the top three worst suppliers after the CCW had received a huge volume of written complaints against the water retailer.

From a recent review on Trustpilot, we can see customers still reaching out to the CCW: 

"The absolute worst water company to deal with. They failed to read the meter in 5 years and could not even locate it for 3 years but continued to bill ridiculous amounts. Complained and was told they didnt need to read it. I have therefore passed this onto the CCW who are investigating, and one of the questions being asked is why they didnt read the meter as they are obliged to do this a minimum of every 2 years! I have switched 2 meters but am struggling to switch the last." - 30 May 2024

Another review states:

"Do not, never ever, trust this company!!
Castle water is one of the worse companies in the Uk and with the most annoying and unprofessional employees.
I have a small company called Thames Rug Ltd with one employee.
I have been over charged by this company more than three years and they sent me always wrong and I had stop my work to call and sort out my issues!
When I called them to discuss the bills it took more than 30 minutes to get through someone." - 31 May 2024

Many more reviews around billing mistakes and meter switching are apparent on their Trustpilot, even after Castle Water claims its pride in meter reading tasks and accurate invoicing.

 

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Castle Water FAQs

  • Who Is The CEO Of Castle Water?

    John Reynolds has been the CEO and one of the Directors of Castle Water since 2014. He is a former member of the Water Industry Commission for Scotland and a fellow of the Institution of Engineering and Technology.

    Another Director of Castle Water is Graham Edwards, more famously known as the UK's Conservatives Party treasurer. In an article by the Good Law Project, "Lucrative Deals" between Mr Edwards and an offshore holding company based in the British Virgin Islands have recently been in the spotlight.

  • What Is Castle Water's Contact Number?

    Castle Water Contact Number: 01250 718700

     

    Other ways to get in touch with Castle Water:

    Email: [email protected]

    Webchat: Castlewater.co.uk 

    Key Accounts and Trade Effluent Phone Number: 01250 718718

     

    For Complaints - 

    Castle Water email: [email protected] 

    Castle Water address: Complaints, Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH

  • How To Do A Castle Water Meter Reading

    Step 1: Find your water meter using the interactive map on Castle Water Login.

    Step 2: If your meter is safe to access, note down the black digits on your reading

    Step 3: Submit your meter reading on your Castle Water Account.

  • How Do I Pay My Bill For Castle Water?

    You can easily pay your Castle Water bill online via their website. You need your customer account number and invoice number to hand to pay. You can also easily set up a Direct Debit to create auto payments.

  • How Is Castle Water Regulated?

    Castle Water Limited is regulated by Ofwat and the Water Industry Commission for Scotland (WICS).