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Castle Water For Business

About, Reviews, & How To Get In Touch

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Who Are Castle Water?

Castle Water is a business water and sewage retailer, that has serviced non-residential customers in the UK since 2014. Serving over 350,000 businesses, charities, and public bodies, Castle Water can provide excellent savings as they have no ties to traditional network owners, meaning they can barter for better cost reductions whilst offering exceptional customer care.

Businesses can manage their account online, anytime, and anywhere, by logging in via the online portal. Castle Water caters to any business size, type, or location, providing a bespoke service to each business case. Their customer services team is also trained to provide advice on a wide range of concerns and is always on standby to help, should you need it.

Castle Water also offers additional services like Automatic Meter Reading, Consolidated Billing, Flexible Payment Options, and Water Efficiency Advice. If you are a large/ commercial, or a multi-site business, your account manager can provide a range of additional services through industry-leading partnerships, including, Water Supply Continuity and Contingency Planning, Automatic Meter Reading, Water Efficiency Audits, Leak Detection, and Trade Effluent.

Castle Water Reviews

Castle Water Trustpilot reviews are overall ‘Excellent’, scoring 4.5 stars out of 5, based on 19,624 reviews as of 31st October 2023. 80% of those reviews are 5 stars, whilst 9% are 1-star reviews, indicating an excellent customer experience so far.

The positive reviews state how great the customer services team handled their query, whilst the negative ones mainly focus on how long it can take for certain issues to be solved.

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Castle Water FAQs

  • Who Is The CEO Of Castle Water?

    John Reynolds has been the Director and CEO of Castle Water since 2014. He is a former member of the Water Industry Commission for Scotland and a fellow of the Institution of Engineering and Technology.

  • What Is Castle Water's Contact Number?

    Castle Water Contact Number: 01250 718700

     

    Other ways to get in touch with Castle Water:

    Email: [email protected]

    Webchat: www.castlewater.co.uk/contact 

    Key Accounts and Trade Effluent Phone Number: 01250 718718

     

    For Complaints - 

    Castle Water email: [email protected]

    Castle Water address: Complaints, Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH

  • How To Do A Castle Water Meter Reading

    Step 1: Find your water meter using the interactive map on Castle Water Login.

    Step 2: If your meter is safe to access, note down the black digits on your reading

    Step 3: Submit your meter reading on your Castle Water Account.

  • How Do I Pay My Bill For Castle Water?

    You can easily pay your Castle Water bill online via their website. You need your customer account number and invoice number to hand to pay. You can also easily set up a Direct Debit to create auto payments.

  • How Is Castle Water Regulated?

    Castle Water Limited is regulated by Ofwat and the Water Industry Commission for Scotland (WICS).