Zen Internet is a fast-growing UK broadband provider that offers reliable and ultra-fast connections to the internet for businesses of all sizes. Known for their consistent performance, broadband speed and great customer service; they’re a popular choice for UK small businesses.
Here’s what you need to know about Zen Internet’s business broadband.
Zen Internet prides itself on reliability and customer service. They offer a diverse range of business broadband packages, so they often have a deal suited to any business.
Zen Internet scores an impressive 4.4 (Excellent) on Trustpilot.
Most customers praise knowledge, friendliness, and fast business broadband speeds. Negative reviews comment on service outages, customer service closing at 5 pm on a Friday and long digital service queues.
Zen Internet has a range of packages and you can bundle your broadband with a phone line deal. All Zen Internet business broadband contracts are 18 months.
|
Features |
|
|---|---|
|
Online Billing |
Yes |
|
Download Speeds |
Up to 900 Mbps |
|
Free set-up |
Yes |
|
Unlimited data |
Yes |
|
4G backup |
Available |
|
UK coverage |
Postcode checker |
|
24/7 support |
No |
|
Trustpilot |
Excellent - 4.4 |
|
Cyber security |
Yes |
All Zen Internet business packages include a powerful Fritzbox router. This could be one of two models depending on the service you choose as one has 4G backup capabilities. These are free when you agree to a contract over 12 months and come with a lifetime guarantee.
This is the standard router for fast fibre business broadband offered by Zen Internet. This includes availability for guest access, business phone lines, security, and remote access.
Here’s the specification list:
For business broadband users who need more pro features, the 6890 model offers high-speed 4G backup built-in.
Here’s the specification list:
Zen Internet is an independent broadband provider with 550 employees. Richard Tang is the founder and CEO.
Zen SOGEA is a business broadband package available to areas where full fibre is not yet available. You can get speeds up to 67 Mbps from £29 per month.
Zen Internet has a three-step complaints process starting with raising your issue with the relevant department. If you’re not happy with the progress it can be escalated to the specialist customer complaints team. If the issue is not resolved within 8 weeks, you have the right to take your complaint to the Communications Ombudsman.
You can find out more about Zen Internet’s complaint process here.
Zen Internet’s Head Office is in Rochdale, Greater Manchester.
Sandbrook Park,
Sandbrook Way,
Rochdale,
OL11 1RY