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Water Plus For Business

About, Reviews, & How To Get In Touch

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Water Plus

Who Are Water Plus?

Water Plus is a trusted water retail partner with over 360,000 business customers across the UK. The sectors they supply include supermarkets, multinational manufacturers, national chains, corner shops, the public sector, charities, and much more. They intend to help their customers to save water and lower their environmental impact.

They aim to make your water account easy to manage and that you pay the best price for water retail services. Water Plus does this by providing all you need to keep up to date with your account exclusively online. Being industry-leading water efficiency and sustainability advice, they can save you both water and money. They also have an excellent customer support base.

Since 2016, Water Plus has honed itself as the UK’s largest water retailer and has amassed a wealth of knowledge, experience, and customer insight, from its head offices in Stoke-on-Trent and Glasgow.

Water Plus Reviews

Water Plus Trustpilot reviews are overall ‘Great’, scoring 3.9 stars out of 5, based on 1,751 reviews as of 1st March 2024. 42% of those reviews are 5 stars, whilst 50% are 1-star reviews, indicating a varied customer experience.

The positive reviews state how their issues were resolved efficiently by a friendly customer service agent. The negative reviews mainly focus on poor service for late payments, being overcharged and miscommunication about billing.

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Water Plus FAQs

  • Who Is The CEO Of Water Plus?

    Andy Hughes has been the CEO of Water Plus since 2018. The company is owned by Severn Trent Water and United Utilities.

  • How To Get In Touch With Water Plus?

    The best way to get in touch with Water Plus is through your online account, “MyAccount”. They also have a contact form, so you can correspond via email.

  • How To Do A Water Plus Meter Reading

    Water Plus meter readings are simple to perform following their in-depth guide. Then you will be able to submit your reading through once you have logged into your online account.

  • How Do I Pay My Bill For Water Plus?

    There are a few options available to pay your Water Plus bill. You can pay online once you log into your account, and set up a Direct Debit so payments go through automatically once your bill is ready.

    You can also pay by phone via debit or credit card at 0345 072 6072 (option 1) - you will need your Water Plus account number which you will find on your bill.

    For online banking, you can make a payment using the following details:

    Sort code: 01-09-17
    Account Number: 66033152
    Payment reference: Your Water Plus account number

    Water Plus also uses PayPoints, and they have an online search facility to find your nearest store.

  • How Is Water Plus Regulated?

    Water Plus is regulated through Ofwat.