This website uses cookies to ensure you get the best experience on our website. Find out more.

BT Business Broadband Reviews & Prices 

The BT Group was founded in 1846 and is the longest-established telecoms company operating in the UK. With a recognisable brand, many business owners choose BT business broadband. Here’s what you need to know about BT business broadband.

View Broadband Deals

bt business broadband logo.

 

BT Business Broadband Reviews 

Reliability, speed and customer service are often seen as the most important factors when the price is right. 

BT Business is rated high for reliability, and extra features and services are available in most parts of the UK. They also offer great deals on phone lines.

View Broadband Deals

BT Business Broadband Deals

Essential BT Broadband

Minimum speed guarantee
Guest WiFi
Web Protect & Content Controls
Access to EE WiFi Hotspots (over 150,000 in the UK)

Enhanced BT Broadband 

Everything in essential
Hybrid backup (4G broadband by EE)
Enhanced IT Support
Expert Setup
Static IP

Pro BT Broadband 

Everything in Essential & Pro
WiFi Security Controls (device level)
Complete WiFi Plus (mesh system for better coverage)
End of next day fix

Choosing Your BT Business Broadband Package

There's a BT business broadband package for all types of businesses. 

  • Essential - great for smaller retail businesses that want the basics for a POS/ card machine and to manage their social media presence. 
  • Enhanced - you're a growing business that values reliability and would like 4G backup in case your broadband goes down. You can still take card payments over the EE 4G network. 
  • Pro - your business would benefit from enhanced security controls and faster speeds. This is great for companies that would lose a lot of money if the WiFi went down for a significant amount of time. 
Compare BT Broadband Deals

BT Business Broadband Features

Features

Online Billing

Yes

Download Speeds

Up to 900 Mbps

Free set-up

Only on enhanced package / +£60 charge for essential

Unlimited data

Yes

4G backup

+£8 on essential / included with enhanced

UK coverage

95%

24/7 support

With enhanced package only

Trustpilot

Bad - 1.4

Cyber security

Yes - Web protect

BT Business Broadband FAQs

  • What is the BT Business Broadband Compensation Policy?

    BT business broadband offers compensation in the unlikely event of several issues occurring. 

    • Delay of service start - one week’s rental credit for each day past the scheduled service start date. This is capped at 12 days. 
    • Delayed repair - one-week rental credit for each day past the agreed fix time. This is capped at 12 days. If you report a fault by 9 pm (Mon-Fri), the fault should be fixed by the end of the next working day. 
    • 4G backup failure - if 4G backup fails to activate within 30 minutes of reporting a fault, you will receive a £25 one-off payment. 
    • Engineer misses an appointment - £10 one-off payment 

    If you need to make a BT business broadband claim, they have a free UK number 0800 800 154. The line is open 24/7. 

    BT states that your claim must be for issues within 90 days. You will need your account number and fault reference number. You can find out more about the BT claims policy here.

  • What is the BT Assure? 

    4G Assure is a service included in BT business broadband deals to ensure you remain online 24/7. If your BT business broadband fails, your 4G backup will kick in to ensure you can still operate online. 

  • BT Business Broadband Bill Charges Explained 

    BT business broadband charges depend on what type of package you purchase. Some of these may not apply to you. 

    • Connection charges - include new line installation, relocating lines/ sockets, taking over the lines of another provider and reconnection charges.  
    • Excess construction charges - include laying extra cabling, drilling through walls and any underground work. 
    • Repair charges - you should not be charged any repair costs unless there is a call out with no fault to fix, faults on equipment that is not from BT, faults due to removal of BT equipment or faults due to weather-related issues. 
    • Delivery fees for equipment 
    • Paper billing (summary bills are £4 and itemised bills are £8 plus VAT) 
    • Late payment charges are categorised by how much you owe. You could pay £40, £70 or £100 for late payment. 
    • Reconnection charges - £15 for outgoing and £25 for outgoing and incoming calls. 

  • How To Complain To BT Business Broadband? 

    BT Business Broadband has a dedicated complaints page to raise any issues. You can find that here. 

  • Why Is My BT Business Broadband Slow?

    If you have a new BT business broadband connection you may experience slower periods whilst your connection is optimising itself. This should only last 10 days. 

    If you're still experiencing slow BT business broadband you can try the following: 

    • Move your router away from walls, windows and other electronics to a more central location - if this doesn't work you may want to upgrade to BT-enhanced broadband that comes with a mesh system for wider coverage 
    • Disconnect infrequently used devices 
    • Turn off your router and then back on again 

    If you are still having issues, please report a fault. 

View Broadband Deals