EDF Energy supplies energy to domestic and businesses customers across the UK and is one the Big Six energy suppliers.
Below we look at what tariffs and services EDF Energy offer to its businesses customers.
Note this article focuses on EDF Energy’ Business tariffs and services, domestic customers should visit our EDF Energy Reviews & Tariffs page.
EDF Energy Business Reviews
Our meta-review analysis gave EDF Energy a Power Compare Score of 5.2 out of 10 .
Additionally, Citizens Advice ranked EDF Energy Business 5th out of the top 15 business energy suppliers.
EDF Energy Business Electricity Tariffs
SME Businesses
Fixed and variable contracts with rates that vary depending on your location. Note rates below are based on a London premise
- Fixed for Business 1 year fixed – Electricity unit rate 12.47 p/kWh + 25 p/day standing charge with exit fee.
- Fixed for Business 2 year fixed – Electricity unit rate 13.05 p/kWh + 25 p/day standing charge with exit fee.
- Fixed for Business 3 year fixed – Electricity unit rate 13.45 p/kWh + 25 p/day standing charge with exit fee.
- Freedom for Business – Electricity unit rate 19.53 p/kWh + 25 p/day standing charge with no exit fee.
Large businesses
- Flex purchasing contracts that help you control when and how much energy is needed with a variable contract length 1-5 years or more
- Fixed price electricity contracts that offer four tariffs with different usage allowances and charges that can be fixed for up to 36 months
- Blue for Business – low carbon business electricity at no extra cost. There are four electricity tariffs that offer different usage allowances and charges that can be fixed for up to 36 months
Compare Business Electricity Prices
EDF Energy Business Gas Tariffs
SME Businesses
Fixed and variable contracts with rates that vary depending on your location. Note rates below are based on a London premise
- Fixed for Business 1 year fixed –Gas unit rate 3.324 p/kWh + 25p/day standing charge with exit fee.
- Fixed for Business 2 year fixed – Gas unit rate 3.321 p/kWh + 25p/day standing charge with exit fee.
- Fixed for Business 3 year fixed – Gas unit rate 3.327 p/kWh + 25p/day standing charge with exit fee.
- Freedom for Business – Gas unit rate 4.193 p/kWh + 25p/day standing charge with no exit fee.
Large businesses
EDF Energy only offers gas contracts to SME businesses.
Other EDF Energy Business Energy Products & Services
EDF Energy can also help your business beyond just supplying electricity and gas. They also offer the following:
- Infrastructure services – connecting or altering electricity supply
- Energy services – help businesses to use energy more sustainably
- Demand-side response – earn revenue by becoming a flexible energy user
- Energy brokers and consultants – supporting brokers and consultants
- Metering solutions – assisting commercial properties to meet legal requirements to use Automated Meter Reading (AMR) Meters
- Managing your energy risk – understanding your energy usage to manage it more effectively and make informed decisions through energy profiling and live energy monitoring
EDF Energy Business Smart Meters
EDF Energy is currently rolling out smart meters to its business customers and appointments for smart meter installation can be made online through MyAccount.
EDF Energy Business Meter Readings
EDF Energy sends out meter reading reminders by email if you want them. The frequency of when you need to submit meter readings depends on your payment method.
Meter readings can be submitted through a web form for SME businesses and large businesses, MyAccount online account management system or the MyAccount app where you can submit meter readings as pictures. Alternatively, you can call 0800 404 7421.
EDF Energy Business Bills
EDF Energy has some support in their SME business FAQ section on understanding your energy bill.
Large businesses can use the understanding your bill guide for assistance.
EDF Energy Business App
EDF Energy has an app that is designed for its domestic and business customers so not all features are suitable for businesses, but it offers:
- Submit meter readings including photos
- Check tariffs
- Contract track to check on switching progress
- Live chat with advisors
- View account information and bills
- Manage payments
- Moving home/premise
The app can be downloaded from iTunes and Google Play stores. iTunes customer reviews rated the app as 1.4 out of 5 based on 345 reviews and Google Play reviews rated it 2.4 out of 5 based on 2,384 reviews.
Switching Your Business Energy To EDF Energy
SME businesses can sign up to switch to EDF Energy after completing their online quote or you can call them to discuss your needs. After agreeing to switch, EDF Energy will complete the switch for you and you can monitor the progress in the MyAccount contract tracker.
Large business should contact 0800 328 9030 or [email protected] to discuss their energy needs and receive tailor advice.
Moving Business Premises With EDF Energy
If you are moving into a premise supplied by EDF Energy you will need to complete the move in request form and they will be in touch to discuss your needs.
If you are moving out of a premise supplied by EDF Energy you will need to complete the move out request form. You can also take your energy contract with you.
EDF Energy Business Complaints
SME businesses
If you need to make a complaint to EDF Energy contact:
- Call – 0800 096 2255
- Live chat via the website or app
- Email – [email protected]
- Write – FREEPOST: EDF Energy – Plymouth
They will aim to resolve complaints within two working days. If you are not happy with how the complaint has been handled, you can contact the Complaints Resolution Team who will carry out a review within ten working days.
You can also seek independent advice from the Citizens Advice. If after eight weeks your complaint has not been satisfactorily resolved, you can contact the Energy Ombudsman to review it.
Large businesses
If you need to make a complaint contact:
- Call – 0845 366 3664
- Write – B2B Complaint Investigation Team, EDF Energy, Gadeon House, Grenadier Road, Exeter Business Park, Exeter, EX1 3UT
- Email – [email protected]
If an advisor cannot resolve the complaint on the first contact, you can escalate the complaint to a manager. They will review the complaint and aim to resolve it within 10 working days. You can also ask for a full review at any stage and if not resolved a full internal review will be conducted.
Contact Phone Numbers & Email
SME businesses
- Customer services – 0800 096 2255
- Business sales – 0800 015 9097
- Business movers – 0800 404 7413
- Business meter reading – 0800 404 7421
Lines are open Monday-Friday 8am-6pm.
Large businesses
- Sales – 0800 328 9030 or [email protected]
- Customer services – 0845 366 3664
- Revenue management – 0845 302 7337 or I&[email protected]
Lines are open Monday-Friday 9am-5pm.
EDF Energy Business Address
EDF Energy
Gadeon House
Grenadier Road
Exeter Business Park
Exeter
EX1 3UT
Website: https://www.edfenergy.com/sme-business and https://www.edfenergy.com/large-business
EDF Energy Business Summary
Pros:
- Comprehensive range of tariffs for SMEs
- Tailored support for large businesses
- Installing smart meters
- A range of extended energy management support
Cons:
- Customer reviews fairly poor
- No dedicated business app as shared with domestic customers
For more see: EDF Energy Reviews & Tariffs