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Virgin Business Broadband Deals, Reviews & Prices

Virgin Business Broadband is one of small UK companies’ most popular service providers. As one of the leading telecom companies, they are well-known for their fast speeds and range of tariffs.

Here’s what you need to know about Virgin’s business broadband. 

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Virgin Business Broadband Reviews 

From the fastest speeds available to a diverse range of packages; Virgin Media Business is known for the management of its network that allows them to access these speeds.  

However, they are expensive and do not have the best customer service scores. 

Virgin Media Business only scores 1.2 (Bad) on Trustpilot. Most customers complain about poor customer service and the reliability of the network. Virgin Media has recently joined O2 to offer customers a more reliable service that allows them to offer 4G backup of some business broadband packages. You can also package up your Virgin Media business broadband with a phone line deal.

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Virgin Media Business Broadband Features

Features

Online Billing

Yes

Download Speeds

Up to 1,000 Mbps

Free set-up

No - £50 per site

Unlimited data

Yes

4G backup

Yes

UK coverage

60%

24/7 support

Yes - some packages have 12-hour on-site technician time

Trustpilot

Bad - 1.2

Cyber security

Yes

Virgin Business Packages Broadband

VOOM 400 - Fibre Broadband

Unlimited downloads 
24-hour resolution time
Dynamic IP address
Up to 400 Mbps speeds

VOOM 600 - Fibre Broadband

Unlimited downloads
16-hour resolution time
Dynamic IP or 1 static IP address
Up to 600 Mbps speeds

VOOM 800 - Fibre Broadband

Unlimited downloads
16-hour resolution time
Dynamic IP or 5 static IP addresses
Up to 800 Mbps speeds

VOOM Gig1 - Fibre Broadband

Unlimited downloads
12-hour resolution time
Dynamic IP or 5 static IP addresses
Up to 1,000 Mbps speeds

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Virgin Media Business Broadband FAQs

  • Have Virgin Media Signed Up To The Automatic Compensation Scheme?

    Yes. Virgin Media have signed up for the Automatic Compensation scheme set up by industry regulator Ofcom. 

    Here are the compensation amounts: 

    - Delayed repair following loss of service - £9.76 for each calendar day that the service is not repaired.
    - Missed appointments (less than 24 hours notice) - £30.49 per missed appointment.
    - Start of new service delay - £6.10 for each calendar day of delay, including the missed start date.

  • What Is Virgin Media Business Constant Connect?

    Constant Connect is the name of the provider's 4G backup if your service goes down. If your Virgin Media business broadband service ever loses connection, a 4G connection will automatically kick in from the O2 network. 

    This is included with all Voom Fibre Broadband deals but can be added on to other services for £7 per month. 

  • What Is The Virgin Media Business Early Termination Charge?

    If you cancel the service before the start date you may incur a £50 charge according to their terms and conditions. 

    If you're cancelling mid-contract you will need to pay the remaining minimum amount payable under the terms of your contract. 

  • How To Complain To Virgin Media Business?

    Virgin Media Business Broadband has a dedicated technical support centre and can be reached on 0800 052 0800. 

    From their terms and conditions, there are 3 levels of complaint escalation. 

    - Team Manager (level 1)
    - Fault Centre Manager (level 2)
    - Head of Business Assure (level 3) 

    Unfortunately, the website states that you will escalate through these levels starting with the customer service team. 

  • Does Virgin Media Business Broadband Have Planned Outages?

    Yes. They should provide you with at least 10 working days notice of any planned service outages. 

  • Does Virgin Media Business Broadband Have A Minimum Download Speed?

    The minimum guaranteed download speed shall be at least 50% of the advertised Mbps.

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