The BT Group was founded in 1846 and is the longest-established telecoms company operating in the UK.
As an Authorised Partner of BT, we're proud to offer our customers great business broadband deals from the UK's largest internet provider.
Here’s what you need to know about BT business broadband.
Essential Business Broadband
Up to 900 Mbps
Guest WiFi
EE Hotspots
Web Protect Security
Minimum Speed Guarantee
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Enhanced Business Broadband
Up to 900 Mbps Download Speed
Everything Essential Offers
4G Backup from EE
Free Expert Setup
Static IP
Enhanced IT Support
View Deal >
Pro Business Broadband
Up To 900 Mbps Download Speed
Everything Enhanced Offers
Enhanced Router
Prompt Care
Wifi Security controls
Complete Wifi Plus
View Deal >
Essential Business Broadband Bundle - (with Phone Line)
76 Mbps Download Speed
Guest WiFi
EE Hotspots
Web Protect Security
Minimum Speed Guarantee
View Deal >
Essential Business Broadband Bundle - (With Phone Line)
Up to 900 Mbps Download Speed
Guest WiFi
EE Hotspots
Web Protect Security
Minimum Speed Guarantee
View Deal >
Enhanced Business Broadband Bundle - (With Phone Line)
Up To 900 Mbps Download Speed
Digital phone line
Guest WiFi
4G Backup Wifi
EE Hotspots
Web Protect Security
Minimum Speed Guarantee
View Deal >
|
Feature |
Essential |
Enhanced |
Pro |
|---|---|---|---|
|
Minimum Speed Guarantee |
Yes |
Yes |
Yes |
|
BT WiFi Hotspots |
Yes |
Yes |
Yes |
|
Guest WiFi |
Yes |
Yes |
Yes |
|
Standard Support |
Yes |
Yes |
Enhanced IT Support |
|
4G Backup |
No |
Yes |
Yes |
|
Expert Setup |
No |
Yes |
Yes |
|
Static IP |
No |
Yes |
Yes |
|
Complete WiFi Plus |
No |
No |
Yes |
|
Prompt Care Support |
No |
No |
Yes |
|
WiFi Security Controls |
No |
No |
Yes |
BT business broadband offers compensation in the unlikely event of several issues occurring.
- Delay of service start - one week’s rental credit for each day past the scheduled service start date. This is capped at 12 days.
- Delayed repair - one-week rental credit for each day past the agreed fix time. This is capped at 12 days. If you report a fault by 9 pm (Mon-Fri), the fault should be fixed by the end of the next working day.
- 4G backup failure - if 4G backup fails to activate within 30 minutes of reporting a fault, you will receive a £25 one-off payment.
- Engineer misses an appointment - £10 one-off payment
If you need to make a BT business broadband claim, they have a free UK number 0800 800 154. The line is open 24/7.
BT states that your claim must be for issues within 90 days. You will need your account number and fault reference number. You can find out more about the BT claims policy here.
4G Assure is a service included in BT business broadband deals to ensure you remain online 24/7. If your BT business broadband fails, your 4G backup will kick in to ensure you can still operate online.
BT business broadband charges depend on what type of package you purchase. Some of these may not apply to you.
- Connection charges - include new line installation, relocating lines/ sockets, taking over the lines of another provider and reconnection charges.
- Excess construction charges - include laying extra cabling, drilling through walls and any underground work.
- Repair charges - you should not be charged any repair costs unless there is a call out with no fault to fix, faults on equipment that is not from BT, faults due to removal of BT equipment or faults due to weather-related issues.
- Delivery fees for equipment
- Paper billing (summary bills are £4 and itemised bills are £8 plus VAT)
- Late payment charges are categorised by how much you owe. You could pay £40, £70 or £100 for late payment.
- Reconnection charges - £15 for outgoing and £25 for outgoing and incoming calls.
BT Business Broadband has a dedicated complaints page to raise any issues. You can find that here.
If you have a new BT business broadband connection you may experience slower periods whilst your connection is optimising itself. This should only last 10 days.
If you're still experiencing slow BT business broadband you can try the following:
- Move your router away from walls, windows and other electronics to a more central location - if this doesn't work you may want to upgrade to BT-enhanced broadband that comes with a mesh system for wider coverage
- Disconnect infrequently used devices
- Turn off your router and then back on again
If you are still having issues, please report a fault.
Complete WiFi Plus is a mesh system that allows all corners of your business to have a strong connection to the internet. BT Pro Broadband allows you to have up to 5 extra discs for complete indoor coverage.
BT Pro Broadband is a carefully crafted service for businesses that value complete reliability, very fast speeds and would money in the event of a service outage.
A BT Pro Broadband customer will have access to Enhanced IT support, and guaranteed coverage throughout the building all set up by an expert BT engineer.