Zog Energy is an independent gas provider who supplies cheap gas to domestic and business customers.
Below we look at the key things you need to know about them before making the switch.
Zog Energy Reviews
- Trustpilot – 7.6 out of 10 based on 33 reviews
- Which? – not reviewed yet
- Review Centre – 4.5 out of 5 based on 2 reviews
- Citizens Advice – insufficient information to review
Customer reviews are largely positive with Trustpilot rating them 84% excellent. Positive comments including competitive price, good customer service, ease of switching, and responsive to emails. Negative comments include issues with usage data, problems with direct debit, bills by email and no online account.
Zog Energy Electricity, Gas & Dual Fuel Tariffs
Zog Energy offers four tariffs that the unit rate varies per region. Note the prices quoted both are based on a London address.
Zog Juniper
- Variable tariff with no contract
- Direct debit
- No exit fee
- Gas unit rate 3.9209 pence per kWh and standing charge 13.65 pence per day
Zog Mercury 12
- 12-month fixed contract
- Direct debit
- £30 exit fee
- Gas unit charge 3.1715 pence per kWh and standing charge 12.6 pence per day
Zog Mercury 24
- 24-month fixed contract
- Direct debit
- £30 exit fee
- Gas unit charge 3.1462 pence per kWh and standing charge 12.6 pence per day
Zog Saturn 12
- 12-month fixed contract
- Direct debit
- No exit fee
- Gas unit charge 3.2139 pence per kWh and standing charge 12.6 pence per day
For more information visit Zog Energy products.
Zog Energy Business Energy
Zog Energy offers energy to businesses and has an online quote form that needs to be completed to get a quote.
Zog Energy Background Information
Zog Energy was established in 2013 by Andrew Cleveland and Tony Chester, and they started to supply gas to customers in 2015. They established the company as they found it hard to find the best deals for their families, so they set up Zog Energy to have clear and transparent pricing that was easier for everyone to understand.
Zog Energy supplies energy to domestic and business customers which they endeavour to offer the best value possible through keeping their running costs as low as possible. They started by supplying gas as this is generally the highest proportion of domestic customers energy bills. However, they have applied for an electricity supply license in summer 2017 so may start to supply electricity in the future.
Zog Energy Smart Meter
Although Zog Energy state that they have the capability to control smart meters, they do not say when they will be rolling out smart meters themselves.
Other Zog Energy Meters
Zog Energy only supplies gas and therefore does not support any electricity meters. There is no information available about whether they support prepayment meters.
Zog Energy Bills
Zog Energy only offers tariffs that are paid by direct debit which are taken on the date agreed. They send out monthly statements.
Zog Energy App
Zog Energy currently does not have an app.
Switching To Zog Energy
If you want to switch to Zog Energy you will need to complete an online quote and proceed to switch. Once you have provided all the necessary details Zog Energy will complete the switch for you in up to four weeks. They will contact you prior to the switch to get your meter readings.
Moving Home With Zog Energy
If you are moving home with Zog Energy you will need to contact them to discuss closing your current account and whether you want to switch your new home to them.
Zog Energy Fuel Mix
Zog Energy only provides gas, so they do not have an electricity fuel mix.
Zog Energy In the News
There are no recent news stories about Zog Energy.
Zog Energy Complaints
There is no complaints data available for Zog Energy.
If you need to make a complaint to Zog Energy contact:
- Email – [email protected]
- Write – Zog Energy Ltd, IP City Centre, 1 Bath Street, Ipswich, Suffolk, IP2 8SD
They will aim to resolve the issue as soon as possible. If you are not happy with how your complaint is being handled, you can contact their Customer Service Department. After eight weeks if the complaint is not satisfactorily resolved you can contact the Energy Ombudsman and Zog Energy will provide you with a deadlock letter.
Zog Energy Contact Phone Numbers & Email
Zog Energy does not have a telephone number for customers available online.
For account queries – [email protected]
For feedback – [email protected]
For switching – [email protected]
Zog Energy Address
Zog Energy Ltd
IP City Centre,
1 Bath Street,
Ipswich,
Suffolk,
IP2 8SD
Website: https://www.zogenergy.com
Zog Energy Summary
Zog Energy is Suffolk based gas provider who supplies domestic and business customers. They are striving to bring cheap and transparent energy to the market.
Pros:
- Competitive pricing
- High level of customer reviews
Cons:
- Supplies gas only
- Currently does not support smart meters or prepayment meters
- Payment by direct debit only
- Does not have a customer phone number