Unicom provide consolidated business services, including energy, energy, water, insurance, broadband and telecoms all on one bill.
They currently serve 100,000 small UK businesses.
Find out more about Unicom and their services below.
- Trustpilot: 5.7 out of 10, based on 684 reviews.
- Which?: No review available.
- Review Centre: 1.4 out of 5, based on 179 reviews.
- Google: No reviews available.
- Citizens Advice: Doesn’t rank in the Citizens Advice list of 15 business energy companies and how well they deal with complaints.
Unicom Electricity, Gas & Dual Fuel Products
- Gas, electricity and dual fuel.
- Fixed price guarantee for 3 years (depending on your terms and conditions).
- All costs/sites in one bill.
- Could beat your renewal quote.
Get specific prices through Unicom’s energy quote tool.
Note the tariff information listed above was correct at the time of writing (2 March 2018), although as noted, prices will vary by post code and subject to change at any time.
Providing energy, water, broadband, and telecoms combined, Unicom have over 50,000 business customers and have been operating for 19 years. They claim to be able to save money for customers who use all or one of their services and fix prices for 3 years.
Unicom were criticised and fined £200,000 by Ofcom in July 2015 for “mis-selling landline telephone services”. Between 2013 and 2014, Unicom were found to be misleading customers about hidden termination costs while selling to them.
Unicom Smart Meter
Smart meters are available. Customers are advised to contact Unicom directly, but it’s unclear how long roll-out and installation will take.
If you have Automatic Meter Reading (AMR), your readings will be submitted automatically to Unicom through your broadband connection.
Unicom will organise a manual meter reading at the start of your contract, and then revisit your meter twice a year. Unicom will use market data to judge your usage throughout the year.
Customers are billed monthly and payment will be collected by Direct Debit within 7 days. This is usually around the 24th of every month.
There’s no app or online portal available.
Switching To Unicom
Unicom claim that switching is easy, but they don’t provide any time frames. When switching, you usually need to provide:
- How much you’re spending on energy right now (either annually or monthly, but ideally both).
- When your current contract date ends and if there are any exit fees.
- What your consumption rates are.
- Your up-to-date meter readings.
Moving Locations With Unicom
If you’re moving to a new premises, let Unicom know at least 30 days before your moving date. If you have telecoms services, you can usually keep the same phone number after you move.
Unicom Fuel Mix
Coal – 13.5% (8.5% UK average)
Natural gas – 41.4% (44.1%)
Nuclear – 11.3% (21.0%)
Renewable – 29.4% (24.2%)
Other – 4.4% (2.2%)
Unicom In the News
No recent press.
20% of Unicom’s Trustpilot reviews are rated ‘Bad’ and 51% are rated ‘Excellent’. Critics say customer service is unreliable and their prices are too high, but happy customers say the opposite. It’s worth noting that some of these reviews are purely about telecoms or broadband services, rather than energy, but the customer service team is the same for all services.
Review Centre commenters are more critical – 157 of the 179 reviews are 1 star. Most consider them ‘pushy’.
Contact Phone Numbers & Email
Phone: 0161 946 4879
Email: Contact form
Unicom, Longley House, Longley Lane, Manchester, M22 4SY
Smaller alternatives to the Big Six can usually pride themselves on having significantly better reviews and more intimate customer service, but Unicom have some highly critical reviews. They could still be worth considering for small businesses that want to combine their services for a potentially cheaper overall price, but their history of selling to customers is slightly sketchy.
- Can combine business services together.
- Claim to beat your renewal quote.
- Fix prices for 3 years.
- Many reviews are critical.
- Only use slightly above average percentage of renewable.
- Will only manually read your meter twice a year.