TruEnergy are an Ofgem regulated business energy supplier, reportedly focusing on providing “market-beating quotations”.
Could your business get an unbeatable quote from them? Find out more below.
- Trustpilot: No reviews available.
- Which?: No reviews available.
- Review Centre: No reviews available.
- Google: No reviews available.
- Citizens Advice: Not included in the Citizens Advice ranking of 15 business energy companies and how well they deal with complaints.
TruEnergy Power Compare Score: No average available.
TruEnergy Business Electricity, Gas & Dual Fuel Tariffs
- Prices available for gas and electricity individually, or dual fuel.
- Usage analytics.
- Renewable energy available.
- Account manager available.
- Ways to reduce energy will be flagged.
- “market-leading prices” promised.
For more specific details and what the costs could be, you can contact TruEnergy through their website truenergy.co.uk.
Note the information listed above was correct at the time of writing (6 December 2017).
Specialising in large retail units, offices, business premises and shopping malls, TruEnergy make very big promises about how affordable their prices are. Based from their office in north London, they provide quotes to businesses once they’ve assessed their needs and capacity. Tariffs aren’t available to view online.
There’s very little information about TruEnergy online in general, though they claim to have “a huge clientele” and “high standards of service”. While there are no reviews online, business customers will have to make their own minds up.
TruEnergy is easily confused with an Australian energy company of the same name, but they don’t appear to be connected.
TruEnergy Smart Meter
There’s no reference to smart meters on the TruEnergy sites.
Smart meters are designed for the most accurate monthly billing, rather than reading their meter manually. The meter also records usage in real-time, so the user knows how much energy they’re using at a glance. The government has imposed a deadline of 2020 for all energy providers to offer them to domestic and small business customers.
Other TruEnergy Meters
The only type of meter mentioned in TruEnergy’s FAQs is prepayment, with advice more appropriate for domestic customers. It’s possible TruEnergy have inherited some customers from Huddle Energy as they’re mentioned on the FAQs page, but there’s no official confirmation of this.
As TruEnergy provide gas and electricity tariffs, it’s likely that they’re compatible with the usual range of meters, but potential customers will need to check with them directly.
There’s a document on TruEnergy’s website purporting to provide tips on how to save energy, but the majority of the content is only really suitable for domestic energy customers.
For customers who may be struggling to pay their bill, there’s also information available. The logistics of actually paying your bill are presumably provided over the phone, as there’s not much information on the website.
There’s no app available. Customer service mainly seems to be provided over the phone.
Switching To TruEnergy
There’s no information about switching times or processes available.
Moving Locations With TruEnergy
There’s no information about moving premises or locations available.
TruEnergy Fuel Mix
No fuel mix available for TruEnergy, though they state that renewable energy is an option.
TruEnergy In the News
No recent press available.
There are no reviews available for TruEnergy.
TruEnergy haven’t disclosed any complaints stats or reports on their website, but they have made the complaints procedure available.
Contact Phone Numbers & Email
Phone: 0203 637 8137
Email: [email protected]
There’s very little information available online about TruEnergy, and it’s very easy to get them confused with an Australian utilities brand, or even an energy drink!
If their own verdict is to be believed, they’re a competitively priced, little-known gem in the business energy market, but consumers will need to make their own assessment before they commit. The first step would be to contact them for a quote and find out how affordable they really are.
- Claim their prices are competitive.
- Renewable energy options available.
- Gas, electricity and dual fuel available.
- Hardly any information available on their website.
- No reviews, so virtually impossible to read an objective opinion.
- No app or online account to log into.