With its simple website design and easy to use system, The Energy Shop is a classic comparison site for energy customers that is award winning.
The Energy Shop Reviews
There are no reviews of The Energy Shop on top review platforms such as Trustpilot or Review Centre. However, they are proud of their on-site customer reviews and have a section devoted to them on their website. The featured reviews are mostly 9 or 10 out of 10 and point towards the site being easy to use, clearly displayed and praises the graphical representations that make it easier to understand.
The Energy Shop Background & Switching Service
The Energy Shop were the winner of the Website of the Year 2015/2016 by the Personal Finance Awards and one of the finalists for the Best Online Comparison Site in 2012 as voted by the GoodWebGuide. This is a great start for a company with a relatively short history.
Established in 2003, the site boasts 1.1m energy tariffs in their database going back ten years and they are accredited by Ofgem. They pride themselves on their simple website that offers clear results within minutes with no confusing or unnecessary detail. They believe that they offer their results in a different way by using graphs and filtering to allow full customisation.
Once the customer has found the best tariff for their needs from the current 50,000 on offer, they take care of the switching process and ensure it all runs smoothly. They claim that customers can save up to £450 by switching both gas and electric bills through them. They very clearly point out that they show all available tariffs, therefore it is impossible to find a better deal elsewhere.
The website does, however, have plenty of added information beyond the comparison tools. These include advice blogs with guides to switching, energy saving tips and moving home advice. The site also features reviews of energy supplier to aid in the customer choice.
Finally they have a news section, devoted to information on the energy market from various news sources. Everything is delivered in a simple and informative way that feels friendly.
In particular, the website offers customers a detailed set of guides on what to do if you can’t pay your bills, the story with cashbacks for energy and a section on energy meters and efficiency. It also explains about schemes such as The Warm Home Discount and what to do if you are a vulnerable customer.
A handy FAQ section answers all questions the customer might have.
The Energy Shop In the News
The Energy Shop shows up in the media infrequently, but have had occasion to comment on energy stories from time to time. Joe Malinowski, the founder, has commented in a variety of publications including the Guardian.
The website also has a handy “in the news” section which details where the company has been featured in recent months.
The Energy Shop is a basic but comprehensive comparison website that is easy to use and very clear. It doesn’t over-complicate the process of switching and offers a clarity of advice that is welcomed by its customers. Its USP of displaying results as a graph is welcomed by its customers and seems like a nice way to make things clear.
The lack of reviews (apart from those on its own website) is somewhat concerning.