Switch Gas and Electric claim that their customers can save up to £337 per year if they switch energy suppliers through them and they offer for website users to simply add their postcode to discover what deals they are eligible for. The website is very clean and crisp and appears to be easy to use – however they only offer one type of comparison service.
Switch Gas and Electric Reviews
- Trustpilot: 8.1 out 01 based on 5 reviews.
With just 5 reviews on TrustPilot, it is difficult to get a measure of Switch Gas and Electric. However all comments state that the company saved them both money and time.
They are also reviewed on the Indeed by their employees. Workers found the company to be challenging to work for due to the very high standards of customer care that were expected. People found it satisfying to help customers save on their bills. The company also seems to offer a free lunch on a friday, as well as a good basic wage and commission structure.
Switch Gas and Electric Background & Services
The company is part of the Ofgem Confidence Code scheme. This scheme is voluntary and indicates that the comparison site works hard to be fair and transparent at all times. Ofgem recommend only those comparison sites that they have checked and approved for their accreditation. The code insists on impartiality and that all tariffs are displayed without bias.
Switch Gas and Electric provide tariffs from across the entire market including smaller energy suppliers and the service is completely free, with their profit coming from the commissions they receive. They work with suppliers that include regional and smaller companies like Avro, Boost and Better Energy – as well as the Big Six.
As well as their comparison service, Switch Gas and Electric also provide information for their customers on the energy market and they answer questions regarding the switching process and how to save on energy. The news section seems to be regularly updated with news items relating to the industry, while the website also features guides and energy saving tips.
Switch Gas and Electric offer a guarantee of good service and reassure their customers that they take their privacy seriously. They use end to end encryption through McAfee and they do not sell data to third parties.
The company seems to be quite open to contact and have a phone number or email for customers to get in touch. However, they are only available Monday to Friday from 9am to 6pm and are closed on weekends. However the online service is always available and appears to be very easy to use. They point people to a dedicated customer service line for any problems with the switching process.
As well as offering information on the comparison service, the company goes into great detail about the tricks that suppliers may use to charge more for their service including not adding a standing charge, but charging more for the tariff – they point out that understanding these aspects are important to ensure you are getting the right deal for your needs.
Switch Gas and Electric In the News
Due to being a smaller site, Switch Gas and Electric doesn’t show up regularly in the media.
Switch Gas and Electric don’t seem to offer anything new over and above the other similar smaller comparison sites, however they have a refreshing attitude towards customer service and their staff seem to enjoy working for them.
The site is easy to use and simple, with only the minimum of information. This means that it is not cluttered or confusing. They are easily contactable, just not on a weekend or in the evening.