So Energy Reviews & Tariffs

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So Energy Reviews

• Trustpilot – 4.5 out of 5 based on 15,555 reviews in November 2023

Positive comments include good customer service, cheap bills, ease of switching, and quick to resolve any issues. Negative comments include billing issues, delays in receiving credit at the end of the contract, an issue with complaint handling, and issues switching.

So Energy Electricity, Gas & Dual Fuel Tariffs

So Energy is currently only offering one tariff. This could have changed based on market conditions but no dual fuel tariff is available. 

• Fixed-rate 12-month contract
• Payment by monthly direct debit
• Online account management only
• £5 exit fee per fuel
• Electricity unit rate is 12.02 pence per kWh and the standing charge is 22.05 pence per day
• Economy 7 electricity day unit rate 13.13 pence per kWh, night unit rate 8.77 pence per kWh, and standing charge 22.05 pence per day
• Gas unit rate 2.97 pence per kWh and standing charge 22.05 pence per day

For more information visit So Energy products.

So Energy Business Energy

So Energy currently does not offer business energy contracts.

So Energy Background Information

So Energy was established because they wanted to change the way customers saw energy companies and they wanted to provide simple and cost-effective energy.

The London-based energy provider uses technology to assist them in keeping their costs low. They believe their prices are so good that they have their own low-price commitment that applies to new and existing customers.

So Energy supplies 100% renewable electricity to its customers and allows its customers to help them choose where to source their electricity from. Customers can vote on whether the energy is bought from wind, solar, hydro, biomass or tidal.

So Energy Smart Meter

So Energy is currently building up its capability to support smart meters and is therefore not installing smart meters as yet.

If you currently have a smart meter you can switch supplier to them, but you will need to manually submit your meter readings until their systems can receive them electronically.

Other So Energy Meters

So Energy supports Economy 7 meters but currently does not support prepayment meters.

So Energy Bills

So Energy currently only allows customers to pay their bills by monthly direct debit and manage their accounts online. The first payment is taken around the first day of your energy supply, however, after this payment you can change your payment date if you want to.

So Energy has a guide to help you understand your energy bills on their website.

So Energy App

So Energy currently does not have an app.

Switching To So Energy

If you want to switch suppliers to So Energy you will need to complete a quote first, then proceed to switch. You will need to provide some personal details to set up your account and then So Energy will complete the rest of the switch for you. The switch should take 21 days and they will contact you to get the meter readings prior to the switch.

Moving Home With So Energy

If you are moving home with So Energy you can take your supply with you, but you will be entering into a new 12-month contract period, any exit fees from your previous contract will be waived. You will need to inform them before you move and then supply final meter readings when you move out. So Energy will switch your new home to them if you want to switch.

So Energy Fuel Mix

So Energy’s electricity fuel mix is 100% renewable energy:

• Biomass: 22.03%
• Hydro: 8.43%
• Solar PV: 40.62%
• Tidal: 0.45%
• Wind: 28.46%

So Energy In the News

There are no recent news stories about So Energy.

So Energy Complaints

There are no complaints data available for So Energy.

If you want to make a complaint to So Energy contact:

• Call – 0330 440 1624
• Email – [email protected]
• Write – So Energy, 107 Power Road, London, W4 5PY

They will aim to resolve your complaint straight away but if it requires a specialist they will aim to resolve it by the end of the next working day. Complaints may take longer depending on their nature and you can escalate it to the Complaints Manager for an internal review.

After eight weeks if your complaint has not been resolved to your satisfaction you can take your complaint to the Energy Ombudsman, and So Energy will provide you with a deadlock letter.

So Energy Contact Phone Numbers & Email

Call – 0330 111 5050, Monday-Friday 9 am-5 pm

Email- [email protected]

So Energy Address

So Energy
107 Power Road
London
W4 5PY

Website: https://www.so.energy

So Energy Summary

So Energy is a fairly new energy provider that supplies domestic properties with gas and electricity. They supply 100% renewable electricity which they allow their customers to help them select the proportion of renewable energy sources they use.

Pros:

• Very positive customer reviews
• Highly rated complaints handling according to Which?
• 100% renewable electricity
• Competitive Pricing

Cons:

• Currently, they are not installing or supporting smart meters
• Currently, they are not supporting prepayment meters
• Customers can only manage their accounts online
• Payment is by monthly direct debit only