As a voluntary member of the Ofgem Confidence Code, Quotezone is committed to offering impartial comparison advice for gas and electricity customers. In addition to this, they offer comparisons for insurance, finances, travel, motoring and business.
Please note the review below are based on all the services offered by Quotezone, not just energy.
- Trustpilot: 8.2 out of 10 based on 124 reviews.
- Reviews.com: 4.76 out of 5 based on 1,259 reviews.
- Review Centre: 4.4 out of 5 based on 54 reviews.
Quotezone have a feedback score of 4 stars out of 5 on Trustpilot, making them “great”. With an 12% score of “bad” across 124 reviews. Most complaints surround the company’s practise of passing on personal details and the persistent phone calls that follow. Quotezone have offered to clear up these issues however.
On Reviews.co.uk, the sites fairs even better with 79% of customers giving them a 5 star rating. The positive reviews say that the site is easy to use and the service is fast. Negative reviews include more complaints about phone numbers being passed to third party companies and misleading information.
The Review Centre gives Quotezone a 4.4 out of 5 rating from 54 reviews. Further complaints about the passing on of phone numbers exists on this site as well, however others are quick to point out that the service is fast and easy. Also the fact that all information is kept made it easy to use when retrieving past quotes.
Finally, the company also has a testimonial page.
Quotezone Energy Services & Background
With what they describe as a “clever” comparison system, Quotezone say that they take the hassle out of filling in the same form for all different comparison options. However their site is definitely geared towards the insurance sector and they do not appear to be a specialist energy comparison site.
They describe themselves as an independent and unbiased service and they are not owned by any insurance company, nor do they have investments from insurance companies. However, they do point out that they have ownership connections to an insurance firm but that this company is not favoured in any way. They state that they only offer comparison advice based on price and policy features – not their connections.
The site is owned by Sepoa Ltd which was first established in 2003 and also owns the Iirish comparison site CompareNI.com. They employ around 50 staff in both England and Northern Ireland and has only recently launched the energy comparison side of the website in the UK.
The energy comparison service is simple to use and completely free. They are able to compare all tariffs currently available on the market and ask a few simple questions to get the ball rolling. This includes the postcode and a few details about the type of tariff required.
Their small print suggests that annual savings of around £300 per year are not uncommon. Quotezone promise to look after the transaction on the customer’s behalf and to ensure it is completely transparent.
Quotezone detail their complaints procedure on their website and promise to deal with all complaints fairly and promptly. They aim to deal with all complaints quickly and will keep the customer informed wherever possible. Customers can contact them via telephone, email or by letter and are asked to detail why they are unhappy.
They aim to resolve the complaint within one working day, however they do point out that any complaints regarding the supply of energy or the process of switching should be directed toward the supplier.
Finally, any complaints that take longer than 8 weeks to resolve or are not resolved satisfactorily can be passed to the Ombudsman and they give the details of how to contact them.
Quotezone in The News
Quotezone.co.uk is owned and operated by Seopa which has some newsworthy material in the past. For example, inMarch 2017 the company was awarded the prestigious Deloitte Best Managed Companies Award in Dublin.
Quotezone also has its own news part of the website where they report on energy news from across the sector.
Quotezone is an established supplier of quotes for the insurance industry, but is a recent entry in the world of energy comparisons. This means that their website is less detailed than it might be for its other products. However, it understands the word of comparison platforms and seems to do a good job at revealing the entire market.
Complaints about the passing on of details to third parties does seem to be its downfall and relates to a lack of transparency on their site about this practice.