Octopus Energy Reviews
- Trustpilot – 4.8 out of 5 based on 199,932 reviews in November 2023
There were some negative reviews that were mostly about estimating energy use and levels of cold calling from non-customers.
Octopus Energy Electricity, Gas & Dual Fuel Tariffs
Super Green Octopus Fixed 12 Months
- 12-month fixed rate
- Online account management
- Direct debit
- 100% renewable electricity and carbon offsetting for gas
- Available to single-rate electricity and Economy 7 customers
- The electricity unit rate is 13.15 pence per kWh and the standing charge is 21.00 pence per day.
- Economy 7 electricity day unit rate 14.49 pence per kWh, night unit rate 7.76 pence per kWh and standing charge 21.00 pence per day.
- The gas unit rate is 3.35 pence per kWh and the standing charge is 18.90 pence per day
Octopus 12 Months Fixed
- 12-month fixed rate
- Online account management
- Direct debit
- Available to single-rate electricity and Economy 7 customers
- The electricity unit rate is 12.77 pence per kWh and the standing charge is 18.90 pence per day.
- Economy 7 electricity day unit rate 14.49 pence per kWh, night unit rate 7.76 pence per kWh and standing charge 18.90 pence per day.
- The gas unit rate is 3.03 pence per kWh and the standing charge is 18.90 pence per day
Green Octopus Fixed 12 Months
- 12-month fixed rate
- Online account management
- Direct debit
- Available to single-rate electricity and Economy 7 customers
- The electricity unit rate is 13.76 pence per kWh and the standing charge is 21.00 pence per day.
- Economy 7 electricity day unit rate 15.22 pence per kWh, night unit rate 7.86 pence per kWh and standing charge 21.00 pence per day.
- The gas unit rate is 2.89 pence per kWh and the standing charge is 21.00 pence per day
Flexible Octopus
- Flexible contract length
- Online account management
- Direct debit
- Available to single-rate electricity and Economy 7 customers
- The electricity unit rate is 13.22 pence per kWh and the standing charge is 18.90 pence per day.
- Economy 7 electricity day unit rate 15.33 pence per kWh, night unit rate 7.41 pence per kWh and standing charge 18.90 pence per day.
- Gas unit rate 2.91 pence per kWh and standing charge 18.90 pence per day
For more information visit Octopus Energy products.
Octopus Energy Business Energy
Octopus Energy offers three business tariff rates for electricity that are either fixed or flexible contract lengths, these also include green business energy tariffs.
Octopus Energy Background Information
Octopus Energy was established as an energy supplier in 2016 and currently has over 6.6 million customers due to acquiring customers from Iresa Energy (100,000), Affect Energy (22,000), ENGIE Energy (70,000), Avro Energy (580,000), Bulb Energy (1.5-million) and M&S Energy in April 2023 (60,000) and as of December 2023, Octopus acquired 1.3 million UK and German retail customer from Shell Energy's UK and German retail arm (migrations ongoing at time of writing in January 2024).
Octopus is focused on supplying green energy and in 2018 the energy supplier switched all their customers to renewable energy sources.
Octopus Energy is not only an energy supply but is an energy generator too through their sister brand Octopus Energy Generation. They built their first solar farm in 2011 and now manage 240 large-scale energy projects across 10 countries.
They have also invested in wind generation, anaerobic digestion plants, and rapid response gas generation to balance the energy fluctuations from solar and wind.
Octopus Group has several businesses including investments, healthcare, venture capital, property finance, finance technology, energy generation, and energy supply.
Octopus Energy Smart Meter
Octopus Energy is installing smart meters wherever meters are broken or when requested, but they aren’t rolling out smart meters to all customers until the updated model is available in 2018.
Other Octopus Energy Meters
Octopus Energy does not support prepayment meters, if you want to switch to them you will need your current supplier to change your meter to a credit meter.
Octopus Energy Bills
All of Octopus Energy's bills are produced in the online account and payments are all by direct debit.
Octopus Energy App
Octopus Energy has an app that is available in the App Store and Google Play that enables you to manage your account, scan meter readings from your meter, view billing history and contact the support team.
Switching To Octopus Energy
To switch to Octopus Energy complete their energy quote and select the tariff before completing your personal and bank details. All switching will be completed for you within 17 days.
Moving Home With Octopus Energy
You can take your energy tariffs with you when you move. Firstly, you need to inform the current supplier that you are moving the supply to Octopus and then you need to contact Octopus with your new address and meter details.
Octopus Energy Fuel Mix
Octopus Energy's fuel mix for the electricity they offer is generated from:
- Coal 0%
- Natural gas 0%
- Nuclear 0%
- Renewable energy 100%
Octopus Energy In the News
October 2017, Financial Times: Octopus Group founders are EY UK Entrepreneurs of the Year. A review of the Octopus Group of companies which include Octopus Energy.
May 2017, The Guardian: Octopus Energy launches a tariff which shows how much profit they are making from the household. This was set up to win back the trust of consumers and to challenge the industry on pricing.
Octopus Energy Complaints
To make a complaint to Octopus Energy call 0333 344 2268, email [email protected], or write to Octopus Energy Ltd, 20-24 Broadwick Street, London, W1F 8HT.
If your issue can’t be resolved within eight weeks you can contact the Energy Ombudsman.
There are no complaints information for Octopus Energy from Ofgem or on their website.
Octopus Energy Contact Phone Numbers & Email
Octopus prefer to handle queries through email and messenger so that their customers aren’t left on hold waiting for an advisor, but a call centre is also available if you prefer to speak to someone. They aim to handle electronic inquiries within an hour.
Email – [email protected]
Facebook messenger – facebook.com/octopusenergy
Customer Services – 0800 164 1088, lines are open 9 am – 5 pm, Monday to Friday.
Octopus Energy Address
Octopus Energy Ltd
20-24 Broadwick Street,
London,
W1F 8HT
Website: https://octopus.energy/
Octopus Energy Summary
Octopus Energy is a green energy supplier that not only supplies energy, but they generate energy from solar and wind. They provide a range of green energy tariffs that include a super green tariff that offers carbon offsetting for gas as well as 100% electricity from renewable energy sources.
Octopus Energy is a smaller energy company but has quickly established itself in the UK energy market with over 115,000 customers in over a year. They also have the backing of the rest of the Octopus Group who are financial investment businesses.
Pros:
- 97% of electricity supplied is from renewable energy
- Super green tariff offers 100% renewable energy and carbon offsetting for gas
- Cater for Economy 7 customers
- Customer reviews are predominantly positive
- Technically focused company with a focus on digital communication
Cons:
- Newly established so few reviews have been done and no complaint data is available
- Online account management and communication
- Direct debit payment only
- Does not support prepayment meters