Northern Gas Networks is one of the four gas distribution operators in the UK who manage the local gas distribution network.
Contact Phone Numbers and Email
General enquiries – call 0800 040 7766 option 3 or email [email protected]
Smell gas – 0800 111 999
New connections – 0800 040 7766 option 2 or email [email protected]
Meter point – 0870 608 1524 (operated by Xoserve)
Complaints – call 0800 040 7766 option 3 or email [email protected]
Northern Gas Networks
Customer Care Team
1 Emperor Way
Check If Northern Gas Networks is Your Distribution Operator
If you are unsure whether Northern Gas Networks is your gas distribution network operator you can either:
- Call the Meter Point Administration Service on 0870 608 1524 (run by Xoserve)
- Search by postcode on Energy Networks Association website
What Does Northern Gas Networks Do?
Northern Gas Networks is responsible for the local gas distribution network in the North East, most of Yorkshire, and Cumbria. They are responsible for delivering gas through their 37,000 km pipe network from the national gas transmission system, run by National Grid plc, to the 2.7 million gas customers in its regions.
The Northern Gas Network area covers 25,000 km2 covering large rural areas as well as dense urban areas. Their role is to maintain the gas distribution network including any repairs, pipe replacements, and upgrades, as well as connecting new properties and businesses to the gas network.
History of Northern Gas Networks
The gas industry in the UK prior to 1948 was made up of over a thousand separate private companies and local authority undertakings, but as a result of the Gas Act 1948, these companies were nationalised and merged into 12 regional gas boards.
In 1972 the gas industry was restructured by the Gas Act 1972 where all 12 regional gas boards were merged into one as the British Gas Corporation.
In 1986 the gas industry was privatised as part of the Gas Act 1986 and shares of British Gas were floated on the London stock market. The gas distribution business was separated out from British Gas and named Transco in 1997 and then sold by British Gas in 2000. The gas distribution network at this point was divided into eight regions.
In 2002 Transco merged with National Grid Group who operate the national gas transmission system and the electricity transmission system. In 2005 National Grid plc sold four of the eight gas distribution network areas and renamed their remaining gas distribution business as National Grid plc.
The Northern Gas Networks gas distribution area was purchased by CK Infrastructure (formerly called Cheung Kong Infrastructure) and branded Northern Gas Networks. Northern Gas Networks is now owned by a consortium of three businesses that still includes CK Infrastructure as well as Power Assets Holdings Limited and SAS Trustee Corporation.
What to Do in the Event of a Gas Leak
If you smell gas or suspect that you have a gas leak you should call the National Gas Emergency Service on 0800 111 999 immediately to report it. You should also do the following:
- Open all doors and windows
- Turn the gas off at the meter
- Do not use electric switches or flames
Other Services Northern Gas Networks Offer
Northern Gas Networks also offers the following services:
- Domestic gas connections
- Network upgrades and extensions for new developments
- Support for developers and construction services that operate near their assets
- Moving of a gas pipe supply
- Works with Independent Gas Transporters to connect their network to the Northern Gas Networks’ network
Priority Services Register
Both the gas distribution network operators and the energy suppliers maintain a Priority Services Register for tracking vulnerable customers who may need additional support.
This register is used by Northern Gas Networks when a gas supply has to be cut off for safety reasons or repairs so that they can provide additional support if needed to these priority customers who may be more adversely affected by having their gas cut off.
If you need to make a complaint to Northern Gas Networks contact:
- Call – 0800 040 7766 option 3
- Email – [email protected]
- Write – Northern Gas Networks, Customer Care Team, 1st Floor, 1 Emperor Way, Sunderland SR3 3XR
Northern Gas Networks will aim to handle complaints within 10 working days. If you are not happy with how the complaint is being handled you can escalate it to a Senior Manager, it can also be further escalated if needed to a director.
If you are not happy with the outcome or the complaint has not been resolved within eight weeks you can escalate your complaint to the Energy Ombudsman.