At Power Compare, we are always looking for new home energy suppliers. In recent months, the energy market has changed more than ever. Suppliers that were once considered to be strong British staples have folded under the pressure of increasing unit prices and regulator caps. Zebra Energy, Omni Energy, and MA Energy are some of the most recent casualties of the energy crisis.
We exist to make switching easy. Our energy comparison site is always up-to-date on the latest information in the industry. Now, there is lots of room for new energy suppliers who are willing to offer competitive rates, comprehensive packages, and excellent customer service. Despite the energy crisis, a few suppliers have made it onto our watchlist. E.ON Next, Outfox the Market, and E Gas and Electricity show promise for homeowners in the UK who have been left stranded by their old suppliers.
Why Is It Important to Compare Home Energy Suppliers?
Energy suppliers are going bust at an alarming rate. Now that almost half of all UK energy suppliers have gone bust, home energy consumers are more worried than ever about their gas and electricity. Our energy comparison site arms consumers with all the information they need to make informed decisions.
Energy comparison sites like ours help homeowners find suppliers that match their values. The current energy crisis has coincided with a growing need for green energy suppliers. Although the market might appear to be in freefall, suppliers are working hard behind the scenes to access renewable sources and offer competitive packages. Even better, some suppliers commit to vital partnerships that create a positive outcomes around the world. Our experts have surveyed all the most interesting new suppliers and found three contenders that have a wide range of benefits.
E.ON Next launched in 2020 and is the newest addition to the E.ON group. This company is committed to using more renewable energy sources and providing customers with a personalised experience. Customers can speak to the same dedicated energy specialist each time they call. This eliminates a common home energy consumer complaint; there is no chance of getting lost in a sea of calls.
E.ON Next Home Energy Prices and Tariffs
As of today, E.ON Next only has one home energy tariff. The Next 2 Year’s fixed tariff offers consumers ‘double the time, double the feel-good feeling.’ It is fixed for 24 months, has no exit fees, and, in keeping with E.ON’s green promise, comes with 100% renewable electricity.
Prices vary depending on location. E.ON estimates that 2-4 bedroom households can expect to pay £162.88 per month on its fixed plan.
E.ON Next Home Energy Switching Processes
This supplier makes bold claims when it comes to switching suppliers. It claims to have one of the easiest switching processes on the market. The first step toward getting a quote is entering your postcode. After that, homeowners only have to add a few more details to get a rough estimate. Representatives at E.ON handle the rest of the process.
E.ON Next has a rating of 4.4 out of 5 on Trustpilot. This rating is based on over 10,000 reviews. 74% of customers rated it excellent, whereas only 11% rate the service as bad. It is important to note that there is a sliding scale of reviews from great to average and even poor, which means that experiences are varied across the board.
Positive reviews applaud the excellent customer service and tailored experience. Reviewers call their customer service agents by their first names, which backs-up E.ON’s claim that all consumers will receive a personalised experience.
Negative reviewers talk about increased monthly payments and unexpected switches from quarterly to monthly bills. E.ON Next representatives reply to every negative review.
This home energy supplier was first launched in 2017. It is built on ‘offering fair value’ for energy and helps consumers reduce their carbon footprint. Like E.ON Next, Outfox the Market provides consumers with 100% renewable energy.
Which? rated Outfox the Market number 1 for customer satisfaction in 2020, which makes it one of the most promising new home energy suppliers. Simply Switch and Yahoo Finance have also applauded Outfox the Market for offering cheap and competitive tariffs.
Even better, Outfox the Market supports Healing Little Hearts, a UK based charity that provides free heart surgery for children in developing countries. This supplier has a global reach and has helped to save thousands of lives. It proves that consumers should compare energy suppliers and support one that aligns with their values.
Outfox the Market Home Energy Prices and Tariffs
Unlike E.ON, Outfox has two tariffs.
- Fix’d X 21 25.0 – This tariff offers consumers gas and electricity for £195.36* per month.
- Clean E Fix’d X 16.0 – This tariff provides homeowners with clean electricity for £92.89*. Clean energy is one of Outfox’s unique offerings. For each unit of electricity you purchase, they replace the unit with a renewable source.
*The above numbers are based on national averages for homes in the East Midlands.
Outfox the Market Home Energy Switching Processes
Home energy consumers can switch to one of Outfox the Market’s tariffs in just 3 minutes. Outfox provides potential customers with an easy-to-use form. Consumers can provide minimal information about their needs and get a quote almost instantly. This bare-bones approach means that homeowners do not have to spend hours filling out forms or researching different prices. Whether or not you are interested in Outfox, it is worth filling out the form and finding out how much you could save.
Outfox has maintained a 4.4 out of 5 average on Trustpilot despite having over 30,000 reviews. 67% of people rate the service excellent, whereas only 12% rate it bad. Excellent reviewers mention customer service representatives by their first names and compliment the effective resolutions. Bad reviewers mention money issues, such as waiting for final bills.
No matter what type of review consumers leave, a representative from Outfox will send a detailed reply. It is clear that customer care is important to this home energy supplier. Any issues will be dealt with quickly and methodically.
E Gas and Electricity Home Energy
This Birmingham-based home energy supplier first entered the market in 2014. Since then, it has amassed more than 300,000 customers. It has a much more comprehensive website than the other suppliers on our watchlist. It has an FAQ page, an about us page, and energy savings tips and tricks that do not involve switching. Customers can expect great prices, zero exit fees, free smart meters, dual fuel loyalty credit of £50, and a warm home discount from this supplier.
E Gas and Electricity pledged to uphold Energy UK’s Vulnerability Commitment in early 2021. Some of the responsibilities include conducting customer research to better support vulnerable households and providing a free support phone number for customers in financial hardship.
E Gas and Electricity Home Energy Prices and Tariffs
Similar to the other suppliers that we have mentioned, E Gas and Electricity does not offer consumers a list of specific prices. Homeowners have to use the quote function on the website to see how much they can expect to pay.
- Fixed-rate tariffs – E Gas sometimes offers fixed tariffs. It has offered them in the past, but homeowners should not expect them. Consumers who choose a fixed-rate tariff might have to switch if there are not any other fixed tariffs available when their contracts end.
- Standard variable tariffs – E Gas always offers standard variable tariffs, which are known as Easy tariffs. Home energy consumers can pay monthly upon receipt of their bill or set up a monthly direct debit for a discount.
E Gas and Electricity Home Energy Switching Processes
As of now, E Gas and Electricity is not accepting new customers. It wants to support its existing customers to the best of its abilities during the energy crisis. Prospective customers can fill in an online form and add themselves to the waiting list if they want to switch.
E Gas and Electric is quick to stress that this is a temporary measure. Recent problems in the energy sector have changed the landscape for homeowners who want to compare energy providers.
E Gas and Electricity have far fewer reviews than the other home energy suppliers that we have mentioned. It has 4.1 out of 5 stars on Trustpilot, which have come from just under 700 reviews. The ratio of good to bad comments is not promising. Only 69% of reviewers think that the service is excellent, whereas 21% think that it is bad. Like all the other suppliers, E Gas and Electricity gives their customer service operatives excellent training. Lots of reviews mention representatives by their first names and applaud their quick turnaround times.
Bad reviewers are quick to mention long wait times for smart meter installations. Another common complaint is a lack of credit. It is also important to note that E Gas does not appoint a representative to reply to reviews. Customers that are frustrated by other contact methods will not find any support on Trustpilot.
There will always be a new home energy supplier that is willing to offer fantastic packages to secure new customers. It is always worth comparing suppliers and tariffs across the market. At Power Compare, we make switching simple. Our home energy comparison generator will give you an overview of all the deals on the market that meet your criteria. Finding a better deal is as easy as clicking a few buttons.