My Utility Genius offers comparisons of energy tariffs for domestic and business customers, but with a more philosophical approach. They began with the premise that there was a failure to engage with the UK public when it came to the energy market and that they could step in where others had failed.
My Utility Genius Reviews
- Facebook: 4.8 out of 5 based on 5 reviews. (There are no comments to support these scores.)
- Google: 5 out 5 based on 3 reviews (again no comments)
They have also been featured in a blog post on The Energy Shop website where they are mentioned as offering an unusual inflated savings estimate of £362 compared to the actual deal which was much less. The site couldn’t account for the difference.
My Utility Genius Background & Switching Service
My Utility Genius have based their business model on informing the public about the process of buying and selling energy and how energy improves their lives. In this way and with more engagement in the process, they hope that people will be more inclined to make changes that will improve the market – including switching more often.
My Utility Genius aims to be ethical and independent in their dealings with their customers and as such is very clear about the commercial deals they have with energy companies. As with other similar companies they receive a commission from the energy suppliers they have deals with – however they say that this does not affect how they rank the suppliers.
As members of the Ofgem Confidence Code they are also voluntarily willing to be open and transparent about their dealings and to offer a full and fair service.
They request tariffs from energy suppliers on a regular basis to ensure they are always up to date and can offer the best deals. However they point out that this can be reliant on the energy suppliers and is sometimes not as reliable as it could be. They work with a number of energy companies and list them along with the companies along with a short snippet about the background of each supplier to make choosing easier.
As well as offering a classic comparison site service, My Utility Genius provides additional information about energy markets, bills and switching. They also have a more technical section for anyone that wants a more ind-epth “geeky” look at how energy works. They also encourage anyone who has questions to get in touch and ask them and their experts will provide the answers.
The website also has a comprehensive FAQ sections, an energy guide and videos along with a blog and news section to allow customers to keep up with all of the energy related stories in the news. Overall, this is presented in a fun and practical way that is down to earth.
Contacting My Utility Genius seems to be very straightforward too, with a direct phone number clearly displayed on the front page of the website and links to their Facebook, Twitter and You Tube channel.
My Utility Genius was also a big part of the “Big British Switch” – a collective switching even designed to encourage people to switch en masse to get the very best deals. My Utility Genius was described as the parent company of the collective and provided the platform for the deals to be negotiated.
They also say they will take care of the switching process – ensuring it goes smoothly for everyone in the collective.
My Utility Genius In The News
As a smaller comparison site, My Utility Genius doesn’t show up too often in the news, however they have been quoted in The Express and warn readers that prices were due to increase as wholesale prices were going up.
My Utility Genius has tried to set itself apart from the competition by positioning itself as a source of proper high level information about the energy market. Despite this, their website is friendly and easy to navigate – and not overwhelmed with information. They say they are ethical and open about all of their dealings.
It is a great option for those wanting to do a collective switch and although it does not have many reviews so far, it does seem to be popular. Their accuracy has been questioned however.