Igloo Energy is an energy provider who supplies gas and electricity to domestic customers on standard credit meters. They offer competitive tariffs and pay interest on credit balances.
Below we look at the key things you need to know about them before making the switch.
Igloo Energy Reviews
- Trustpilot – 9.4 out of 10 based on 136 reviews
- Which? – not reviewed yet
- Review Centre – not reviewed yet
- Citizens Advice –insufficient information to review
Reviews on Trustpilot rate them as 86% excellent with only 1% negative reviews. Feedback comments include ease of switching, competitive prices, good customer service, pay interest when in credit, clear billing, easy to navigate website, and the only negative comment was that one customer had issues with their online account.
Igloo Energy Electricity, Gas & Dual Fuel Tariffs
Igloo Energy only offers one tariff at present:
Igloo Pioneer
- Variable rate with no contract
- Monthly direct debit only
- No exit fees
- 3% reward on credit balances
- Electricity unit rate 11.69 pence per kWh and standing charge 21 pence per day
- Gas unit rate 2.6 pence per kWh and standing charge 21 pence per day
For more information visit Igloo Energy products.
Igloo Energy Business Energy
Igloo Energy currently does not supply energy to businesses.
Igloo Energy Background Information
Igloo Energy is a Southampton based energy company who was launched in April 2017 to supply gas and electricity to domestic customers. They aim to provide smarter energy to their customers through the use of smart technology including smart meters and mobile app but these are still in development.
They are doing this in order to arm their customers with the tools they need to manage their more energy efficiency and save money.
Igloo Energy provides one tariff for all customers and they don’t switch customers onto an expense tariff at the end of the contract period. They provide one simple variable rate tariff with no exit fee that they claim is competitively priced.
Uniquely Igloo Energy pays interest on all credit balances on customer accounts, the rate is currently 3%.
Igloo Energy Smart Meter
Igloo Energy is currently not installing smart meters but will be starting to install them soon once they have the systems in place to support them. If you have smart meter already you can still switch to them but they won’t be able to receive the automatic meter readings until their systems are able to accept them. You can also register your interest with them and be informed when they are able to accept smart meter readings.
Other Igloo Energy Meters
Igloo Energy currently does not supply energy to customers on prepayment meters. Their tariff also does not include multiple rates for Economy 7 users.
Igloo Energy Bills
Igloo Energy sends out their bills monthly and payments are only by direct debit. They conduct direct debit reviews every six months and will let you know if it needs adjusting. They ask customers to provide monthly meter readings to ensure the bills are accurate.
Igloo Energy App
Igloo Energy currently does not have an app but mention that they will have one when they start installing smart meters as it is central to their future proposition.
Switching To Igloo Energy
If you want to switch to Igloo Energy then complete an online quote and proceed to switch. You will need to give them details about your home and energy usage for the quote and personal details to switch. Igloo Energy will do the switch for you in around three weeks.
Moving Home With Igloo Energy
If you are moving home with Igloo Energy then you need to let them know by email or call them on 0333 405 5555. You will need to give them your final meter reading and details of your new property if you want to switch to them.
Igloo Energy Fuel Mix
There is no electricity fuel mix information for Igloo Energy.
Igloo Energy Feed-in Tariff
Igloo Energy is a voluntary Feed-in Tariff (FIT) licensee. This means you can receive your FIT payments from them (as long as your system is MCS certified) if you are an Igloo Energy customer, but they are not obliged to offer this service on an ongoing basis. They do not seem to have a page on their website explaining how this works.
Igloo Energy In the News
There are no recent news stories about Igloo Energy.
Igloo Energy Complaints
There is no complaints data available for Igloo Energy.
If you need to make a complaint to Igloo Energy contact:
- Call – 0333 405 5555
- Email – team@igloo.energy
- Write – Igloo Energy, The White Building, 1-4 Cumberland Place, Southampton, SO15 2NP
They will investigate the complaint thoroughly and let you know the solution. They aim to resolve as many complaints as possible within 24 hours but if this is not possible they will keep you informed with regular updates.
You can escalate the complaint to the Customer Service Managers and if you are still not happy or the complaint exceeds eight weeks then you will be sent a deadlock letter with details of the Energy Ombudsman.
Igloo Energy Contact Phone Numbers & Email
Call – 0333 405 5555, lines are open Monday-Friday 9am-5.30pm
Email – team@igloo.energy
Igloo Energy Address
Igloo Energy Supply Limited
The White Building
1-4 Cumberland Place,
Southampton,
SO15 2NP
Website: https://igloo.energy
Igloo Energy Summary
Igloo Energy is a new energy supplier based in Southampton who is aiming to deliver smart energy through advanced controls and app but they are yet to launch the app whilst they get their systems set up for smart meters. They provide one simple tariff for standard credit meter customers.
Pros:
- One simple tariff
- Competitive tariffs
- Positive customer reviews
- Pay interest on credit balances
Cons:
- Currently does not support prepayment or Economy 7 meters
- No choice of tariff
- No complaints data and only a relatively small number of customer reviews