Green Energy UK is an electricity and gas supplier offering services based entirely on renewable energy, viewing green energy not as an “alternative” type of energy but the only kind it provides.
Both residential and business energy supply is available in England, Wales and Scotland, with Smart Meter services available in England.
Green Energy UK Reviews
- Trustpilot: 8.6 out of 10 based on 474 reviews.
- Which?: Not yet reviewed
- Review Centre: No reviews yet
- Citizens Advice: Not enough information to rank this supplier.
Green Energy UK has not yet been rated by Which? Or Review Centre, however, it has received a substantial number of positive reviews from Trustpilot users.
Green Energy UK Electricity, Gas & Dual Fuel Tariffs
Green Energy UK offers a range of tariffs these include:
Dual Fuel Sparkling (also available as Electricity only)
- Direct Debit only
- 100% renewable energy sources
- No fixed term contract
- No Termination Fee
- Variable rates
- Electricity rates (including VAT): Per unit: 15.32 p/kWh + Daily Fixed Charge 18.90p
- Gas rates (including VAT):Per unit: Per unit 3.41p/kWh + Daily Fixed Charge 25.00p
Dual Fuel TIDE (Smart Meter)
- Time-of-day tariff
- Prices frozen until March 2018.
- They will install a smart metere
- Monthly Direct Debit
- No contract and no termination fees
- Electricity rates (including VAT): Daily Fixed Charge 24.00p + Per unit: 4.99p/kWh (23:00 – 06:00) up to 24.99p/kWh (16:00 – 19:00) during the week. And either 4.99p/kWh (23:00 – 06:00) or 11.99p/kWh (06:00 – 23:00) on the weekend.
Electricity - Gas rates (including VAT): Daily Fixed Charge 25.00p + Per unit 3.59p/kWh
Tap
- Electricity only tariff
- No-standing charge
- Pay by monthly variable Direct Debit
- Electricity (including VAT) Per unit 17.66p/kWh (no standing charge!)
They also offer tariffs for Economy 7 and Economy 10 meters.
Note all prices listed above were accurate at the time of publication (25 October 2017) but are subject to change at any time.
Green Energy UK Business Energy
Green Energy UK offers services for existing businesses and property developers who need new connections. It is the first UK electricity supplier to be certified by EKOenergy, a European ecolabel that guarantees that its electricity fulfils strict environmental criteria and raises funds for new renewable energy projects; it is also the first UK supplier to supply 100% green gas.
For more see: Green Energy UK Business Electricity & Gas Tariffs & Rates
Green Energy UK Background
Green Energy UK has been supplying green energy to British households and businesses for over 15 years. The company invests in a wide range of technologies including small scale hydro, CHP, organic waste gasification, vegetable oil and pig waste.
In 2016 it became the first UK energy supplier to provide 100% green gas to residential and business customers, two years after adding gas supply to its portfolio and launching a duel fuel bundle in 2014.
Given its focus from the beginning on sustainable consumption and supply, Green Energy UK extends its ethical business values to its customer service interactions. It doesn’t use answer machines, responding live to all calls with minimum wait times.
It carries out customer ‘health checks’ on their accounts from time to time to ensure they don’t build up credit or debit balances and if they do accrue, it tries to work with customers to resolve them.
It has also introduced Variable Direct Debits for domestic customers so they only pay for what they consume in the month. In 2017, it affirmed its commitment to not do door-step selling, preferring potential customers to make an informed decision when choosing to switch based on their requirements — in terms of service, ethics, price and “greenness”, without the “hard sell” of door to door sales.
Green Energy UK Smart Meter
TIDE is an online-only smart meter service featuring free installation of gas and electric Smart Meters and substantially discounted rates based on time of day. It is only available as a dual fuel bundle.
Green Energy UK’s next generation meters are industry-compliant and work across all of its tariffs (and other energy companies’, too). Once installed, customers can take advantage of time-of-day tariffs like TIDE, put them in control of consumption and helping them save money.
Smart Meters monitor energy usage, automatically sending readings to the supplier, eliminating estimated energy bills and allow customers to see and control their energy usage.
Customers with Solar PV installed can also save up to save up to £285 per year by using a Powervault home battery.
Other Green Energy UK Meters
Green Energy UK also offers tariffs for homes with Economy 7 and Economy 10 meters.
Green Energy UK Bills
Billing is monthly with payment by direct debit. Online/email-only billing is required for the TIDE smart meter plan, but it is available with all services. Customer reviews report that Green Energy UK’s bills are simple, clear, and easy to understand.
Green Energy UK App
A third-party developed app is available for iPhone and iPad from the iTunes App Store. Green Energy Account by Clariti Systems Ltd. lets customers view and manage their Green Energy UK account including all usage and bills, viewing and adding meter readings (including taking a photo reading), viewing electricity usage, entering moving home details, and changing account details. It is rated 4+.
Switching To Green Energy UK
Customers can switch online using a simple form. Alternatively, customers can phone customer service on 01920 486156.
Moving Home With Green Energy UK
Customers should notify Green Energy UK in the event that their supply or billing address changes in order to continue service at the new home or business premises.
Green Energy UK Fuel Mix
From 1st April 2017, all tariffs use 100% renewable energy and 100% green gas.
Fuel mix:
- 13.35% Biomass
- 0.52% Hydro
- 0.11% Landfill gas
- 35.96% Photovaltaic (Solar)
- 19.16% Wind
- 30.90% CHP
Green Energy UK Feed-in Tariff
Green Energy UK is a voluntary Feed-in Tariff (FIT) licensee. This means you can receive your FIT payments from them (as long as your system is MCS certified) if you are an Green Energy UK customer, but they are not obliged to offer this service on an ongoing basis. You can learn more on their website.
Green Energy UK In the News
- “Green Energy UK offers first electricity tariff based on time of day,” The Guardian, 3 Jan 2017
- “New electricity tariff offers 80pc discount for night-time usage,” The Telegraph, 4 Jan, 2017
Green Energy UK Complaints
Green Energy UK received one (1) complaint related to supplier performance in the first quarter of 2017, according to data it supplied to Ofgem. The complaint was related to billing, and it was satisfactorily resolved by the company. In the fiscal year 2015-2016, it received 27 complaints.
Customers can make complaints by phone on 01920 486156 or email at complaints@greenenergyuk.com. Green Energy UK will look into the matter and get back to the customer within 5 working days. If after its response the customer is not satisfied with the outcome or the way they have been treated then they may write to:
The Directors, Green Energy (UK) plc, Black Swan House, 23 Baldock Street, Ware, Herts, SG12 9DH
In the event the Directors cannot reach a solution that the customer is happy with, they can contact the Energy Supply Ombudsman.
Energy Supply Ombudsman, P0 Box 966, Warrington, WA4 9DF
https://www.ombudsman-services.org/sectors/energy
T: 0330 440 1624
Textphone: 0330 440 1600
Contact Phone Numbers & Email
Customer Services:
Tel.: 01920 486156
Email: help@greenenergyuk.com
Green Energy UK Address
Correspondence Address
Green Energy (UK) plc
Black Swan House, 23 Baldock Street, Ware, Herts SG12 9DH
Website: https://www.greenenergyuk.com/
Green Energy UK Summary
Green Energy UK is an environmentally sustainable, ethically operated energy company serving customers across England, Scotland, and Wales. All energy sources including gas are green, and its Smart Meter service offers significant savings for off-peak energy consumption.
Pros:
- Easy supplier transferring process
- Excellent customer service
- Low pricing with smart meter service including 80% discount for night time usage
- No standing charge tariffs available
- 100% green energy sources used for both gas and electricity
Cons:
- No indoor monitor for smart meter
- No company-provided apps for managing usage and account
- Separate installations sometimes required for electricity and gas meters
- Smart Meter service only available in England