Good Energy established themselves as the first green energy supplier in the UK in 1999 and has a long standing, trusting customer base. The company prides itself on doing the right thing for all stakeholders.
Good Energy Reviews
- Trustpilot: 2.4 out of 10 based on 62 reviews
- Review Centre: 3.69 out of 5 based on 111 reviews
- Which?: 66% based on a response of 41 customers
- Citizens Advice: Not fully reviewed (3 out of 5 based on complaints data)
Good Energy according to the Which survey has placed 10th out of 23 energy companies, it was originally placed second by complaints attributed to billing and direct debit issues. This is consistent with the majority of reviews on Trustpilot are centred around poor billing, organisation and administration errors and billing errors.
There appears to be an increasing issue with the administration aspects of Good Energy’s operation. Despite some positive initial experiences on first joining and the message that Good Energy is generating with the market, their billing and customer service continues to be a growing cause for concern.
Supporting the downward trend of it’s ranking in the Which survey and the Trustpilot reviews, are the reviews posted on Review Centre.
Poor communication and billing queries are the common issues with Good Energy despite their message of doing the right thing, their energy and concept is right but their delivery of customer service is suffering at present according to the consumer service reviews.
Good Energy Electricity, Gas & Dual Fuel Tariffs
Good Energy offers two tariffs for domestic customers.
- 100% Renewable Electricity & Green Gas (Gas+ Dual Fuel)
- 100% Renewable Electricity (Good Energy Standard)
Tariff Price Breakdown:
Domestic electricity tariff, standard meter prices:
|Region||Standing charge (pence per day)||Unit charge (pence per kWh)|
|North Wales & Merseyside||26.82||16.38|
Domestic electricity tariff prices, Economy 7:
|Region||Standing charge (pence per day)||Day (pence per kWh)||Night (pence per kWh)|
|North Wales & Merseyside||26.47||18.98||8.84|
Domestic gas tariff prices:
|Standing charge (pence per day)||Unit charge (pence per kWh)|
|Dual fuel customers||29.80||4.013|