EPhase is an independent electricity supplier who endeavours to deliver competitive tariffs and high levels of customer service whose tariffs include a market tracker.
Below we look at the key things you need to know about them before making the switch.
- Trustpilot – not reviewed yet
- Which? – not reviewed yet
- Review Centre – not reviewed yet
- Citizens Advice – not reviewed yet
EPhase Power Compare Score: insufficient information to review
EPhase Electricity, Gas & Dual Fuel Tariffs
EPhase does not list their tariff prices online nor do they do online quotes. They have an online quote form but the response is via email or phone.
For more information visit EPhase products.
EPhase Business Energy
Ephase offers electricity tariffs to businesses.
For more see: EPhase Business Electricity & Gas Tariffs & Rates
EPhase Background Information
EPhase is the trading name of Electraphase Limited who supplies electricity to domestic and businesses customers. EPhase is an independent supplier who provides a range of tariffs which includes a tariff that tracks the market to keep their prices competitive. They also tailor packages for customers who generate their own energy from renewables such as solar photovoltaic (PV).
EPhase claims that they are set up to provide exceptional customer service and competitively-priced energy. They do this through trying to understand their customers better and deliver an insightful package of services.
EPhase Smart Meter
There is no information about whether EPhase is installing smart meters yet or their plans to start installing them.
Other EPhase Meters
There is no information on whether they support prepayment and Economy 7 meter customers.
EPhase has tried to simplify their bills to make them easier to understand. They have done this by clearly showing the electricity consumption with meter readings, tariff rates, standing charges, costs and account balance. Their bills also show historical consumption for comparison purposes.
Ephase currently does not have an app.
Switching To EPhase
If you want to switch to EPhase you will need to complete their online quote with a few details from which they will review the information and be in touch to switch you over. Once you are happy with the quote you will need to provide payment details and they will send you a contract which triggers the 14 day cooling off period. EPhase will do the rest of the switch for you and will contact you for meter readings once the switch is ready.
Moving Home With EPhase
If you are moving home with EPhase you will need to contact them to finalise your current supply and switch your new home if you want them to.
EPhase Fuel Mix
There is no electricity fuel mix data available for EPhase.
EPhase In the News
There are no recent news stories about EPhase.
There is no complaints data available for EPhase.
If you want to make a complaint contact:
- Call – 0121 272 7393
- Email – [email protected]
- Write – EPhase Ltd, 2 High Street, Church Stretton, Shropshire, SY6 6BT
They will aim to resolve the problem straight away but if it’s more complex it may take longer. They will aim to resolve these complaints within eight weeks and you will be given a complaint reference number and name of the handler.
If you are unable to reach an agreement you will be sent a final response letter with details of the Energy Ombudsman who will offer free advice and investigate your complaint.
EPhase Contact Phone Numbers & Email
Call – 0121 272 7393, lines are open Monday-Friday 9am-5pm
Email – [email protected]
2 High Street
EPhase is a relatively new electricity supplier who supplies businesses and domestic customers. They do not have tariff price information available online so it is difficult to compare.
- Reportedly competitive tariffs
- Offers a market tracker tariff
- Tailor makes tariffs for customers who generate their own electricity
- No tariffs rates available to compare
- No information on supporting prepayment, Economy 7, and smart meters
- No independent information on complaints and customer reviews