Corona Energy supply 14% of the Industrial and Commercial gas market, including about 12,000 business customers.
Will their customer service record make them worth it for your business? Find out below.
Corona Energy Reviews
- Trustpilot: 8.1 out of 10, based on 65 reviews, rated ‘Great’ overall.
- Which?: No review available.
- Review Centre: No review available.
- Citizens Advice: Not included in the Citizens Advice ranking of 15 business energy companies and how well they deal with complaints.
Corona Energy Business Electricity, Gas & Dual Fuel Tariffs
- Fixed or flexible contracts.
- Renewable options available.
- Automated Meter Readings (AMR).
- Range of billing and payment options.
- Range of plans – interested customers need to contact Corona Energy to find out more.
- Renewable options available.
- New connections/installation if you don’t have an existing supply.
- Target of installation in 10 working days.
- Contracts from 1-3 years.
- Installation costs included.
- Available for low voltage sites.
- LED lighting for your business – can reduce costs by 80%.
- Boiler efficiency sensors – can save 25% on gas consumption.
- Asset finance – options for energy efficiency projects.
For a more specific tariff, you can contact Corona through their website coronaenergy.co.uk.
Note the information listed above was correct at the time of writing (24 November 2017), although as noted, prices will vary by post code and subject to change at any time.
Corona Energy Background
Officially established in 1995, Corona Energy has 12,000 business energy customers and 20 years of experience in the energy market. They were bought by Sydney-based investment bank Macquarie in 2006, and are proud that they can claim to be the first to introduce a business energy product which allows customers to “benefit from wholesale gas costs”.
Corona work with small and medium businesses, large corporations, and energy brokers. Some of their biggest customers include Tower Hamlets Council, the University of Northampton, and Wokingham Borough Council.
Corona Energy Smart Meter
There’s very little information about smart meters on Corona’s website, instead they point out that Automatic Meter Readings (AMR) serve the same function. It looks unlikely that Corona customers will be able to get a smart meter installed, despite the government’s insistence they should be available for all energy customers by 2020.
Smart meters are designed for the most accurate monthly billing, rather than reading their meter manually. The meter also records usage in real-time, so the user knows how much energy they’re using at a glance. AMR does satisfy the same need, reporting usage automatically so the customer doesn’t have to.
Other Corona Energy Meters
If a customer doesn’t have AMR installed, they can submit meter readings manually through their online account – MyCorona. AMR customers can also check their readings through the platform.
There’s a brief guide to reading different types of meter available. To submit a reading, customers can log into MyCorona, email, or give them a call.
Corona Energy Bills
There’s not much information about payments on the Corona website, but it’s likely that a bill can be paid by bank transfer, Direct Debit or cheque online or over the phone.
Corona Energy App
There’s no app available for customers, but many features are accessible through MyCorona.
Switching To Corona Energy
Corona claim to have a “100% on-time registration for customers switching”, so there should be as little disruption to your business as possible if they’re true to their word.
There’s a page called ‘Switch to us’ in the footer of their website, but it doesn’t link anywhere. There’s not a huge amount of information available, so it would be more useful to go to them directly.
Moving locations With Corona Energy
There’s not much info about moving locations either, but giving them a call or logging into your online account would probably be the best place to start.
Corona Energy Fuel Mix
Coal – 8.5% (8.5% UK average)
Natural gas – 44.1% (44.1%)
Nuclear – 21.0% (21.0%)
Renewable – 24.2% (24.2%)
Other – 2.2% (2.2%)
Corona Energy In the News
Tri-utility offer emerges from AWB and Corona Energy partnership
3 Apr 2017, Clean Energy News
Corona and Anglian Water Business have signed a deal to “offer a tri-utility supply of water, gas and electricity to business customers”. Both companies will make it possible for companies to fix their water and energy for 5 years.
Public sector procurement group moves portfolio to Corona, EDF and SSE following two year pitch
25 Feb 2016, The Energyst
Corona Energy Complaints
The reviews are very positive on the whole, with many Trustpilot reviewers naming specific members of staff who’ve helped them. There are even some good reviews of how easy switching can be, which is quite rare as it’s a common gripe.
Negative reviews largely focus on incorrect billing and difficulty leaving contracts.
Corona haven’t published a complaints report, but there’s a page on their site which explains their ‘performance pledge’.
Contact Phone Numbers & Email
Phone: 0800 804 8589 (No opening hours available, but they promise to answer “within 10 seconds”.
Email: Enquiry form
Corona Energy Address
Edward Hyde Building, 38 Clarendon Rd, Watford WD17 1JW
Corona Energy Summary
Corona aren’t particularly new, but they’re also not a huge household name. Their reviews are very positive overall, so they’re worth considering, but their fuel mix is reportedly the same as the national average, which is unsual. They claim their electricity is 100% renewable, but it might be worth finding out more about their green credentials if that’s your priority.
The best way to judge their affordability would be to enquire yourself with your specific business information.
- Reviews are largely very positive.
- Choice of fixed and variable tariffs, both gas and electric.
- AMR a good alternative to smart meters – a convenient way to manage energy.
- Information about pricing and servicing is difficult to find or you have to enquire directly to get it.
- Your business is unlikely to get a smart meter.
- Unclear how competitively priced they are.