Bulb is a small renewable energy supplier who offers low-cost energy on a single variable tariff.
They frequently top Trustpilot’s ratings of energy companies. But are they right for you?
Below we look at the key things you need to know about them before making the switch.
Bulb Reviews
- Trustpilot – 9.5 out of 10 based on 13,189 reviews
- Which? – 72% based on 168 customer reviews
- Review Centre – 4.8 out of 5 based on 32 reviews.
- Citizens Advice – 4.2 out of 5.
Bulb Power Compare Score: 8.7 out of 10 (average of scores above)
Bulb has received lots of reviews on Trustpilot with a high number recently from customers who have switched to them stating how pleased they are with the customer service, ease of switching, cheap prices, and the incentives they are offering to sign up and refer others to them.
There are also reviews from customers who have been with them for longer and they are very positive too with comments about good service, cheap prices, and the energy being renewable at no extra cost. No negative reviews could be found.
Trustpilot rate Bulb as the number one energy supplier.
Bulb Electricity, Gas & Dual Fuel Tariffs
Bulb offers a single tariff for electricity and gas or electricity only, the prices are the same but you can benefit from a dual fuel discount.
Vari-Fair
- Variable tariff with no contract
- Direct debit
- No exit fees
- Dual fuel discount £30 per year
- Electricity unit charges vary by region; the price for central London is 11.744 pence per kWh. The standing charge is the same regardless of your region at 24.56 pence per day
- Gas unit charges vary by region; the charge for central London is 2.709 pence per kWh. The standing charge is the same regardless of your region at 24.56 pence per day
For more information visit Bulb products.
Bulb Business Energy
Bulb offers electricity to businesses that is 100% renewable with no contract and no exit fees.
For more see: Bulb Energy Business Electricity & Gas Tariffs & Rates
Bulb Background Information
Bulb was launched in 2015 and now has over 200,000 customers.
Bulb is a London based small energy supplier who offers only one tariff for gas and electricity that is low-cost because they use technology to simplify their processes and they keep their overheads low.
Their electricity is also 100% renewable and their gas is 10% green gas. Their prices are competitive with non-renewable energy tariffs from other companies.
Bulb offer a UK based support team and will pay your exit fees if you have any from your existing supplier when you switch to them. They also offer friends and family referral incentives.
Bulb has set up an online community for their energy users so that they can support each other and they can get feedback on what their customers would like.
Bulb Smart Meter
Bulb currently accepts customers with smart meters but do not operate them as smart meters as yet until they can interface with their systems. It is anticipated that they will be able to do this in 2018-19 and will also start rolling out their own smart meters.
Other Bulb Meters
Bulb currently does not support prepayment meters but has plans to support them in the future. They do support Economy 7 but details are not available on their website and tariff charges would need to be discussed with their customer service teams.
Bulb Bills
Bulb has one tariff that is paid through monthly direct debit only. All accounts are online as are their bills.
Bulb App
There is a Bulb app, but it’s currently only available on iOS at the moment. They claim an Andorid version in the works on their app page.
Switching To Bulb
If you want to switch to Bulb then you need complete an online quote which will detail their tariff charges and allow you to select the tariff and switch to them.
Alternatively, you can call their customer services team on 0800 30 30 635.
Bulb will pay the exit fees to your existing supplier if you have any and may offer a joining discount or referral fee as an incentive.
Moving Home With Bulb
If you are moving home with Bulb you need to call or email them on the day you move with your final meter readings. If you want to keep Bulb as your supplier they recommend that you contact the current supplier of your new home with the starting meter readings and your details to transfer it to you whilst the switch is arranged.
You will then need to sign up to Bulb again online so they can switch your supply over to them.
Bulb Fuel Mix
Bulb’s electricity fuel mix is from 100% renewable energy which consists of:
- Hydro 85%
- Biogen 15%
Bulb In the News
July 2017, Evening Standard, Bulb are encouraging Londoners to switch energy suppliers. This article also explores the background of Bulb.
July 2017, The Guardian, the price gap between the best and worst energy tariffs widens to £109 on average. The research published by Bulb shows how some customers are suffering from price hikes at the end of their fixed tariffs without realising it.
August 2017, Express, energy customers are urged to switch suppliers from the Big Six to save money. Research by Bulb shows that many UK energy customers are left on expensive variable tariffs after their fixed tariff ends.
Bulb Complaints
There is no complaint data on Bulb at present.
If you need to make a complaint to Bulb contact:
- 0300 30 30 635
- Email [email protected] or [email protected]
Bulb aims to resolve all complaints within five working days. They also detail the support available from Citizens Advice and the Energy Ombudsman who you can contact after eight weeks if your complaint has not been satisfactorily resolved.
Bulb Contact Phone Numbers & Email
Customer Services – 0300 30 30 635
Email – [email protected]
Bulb Address
Bulb
68 Hanbury Street,
London
E1 5JL
Website: https://bulb.co.uk/
Bulb Summary
Bulb overall seems like a great but small energy supplier who offers low-cost tariffs, renewable energy, and good customer service. However, there is no information about complaints and only reviews available on Trustpilot.
Pros:
- Simple tariffs
- 100% renewable electricity and 10% green gas
- Very positive reviews
- No exit fees and will pay your current suppliers exit fee if applicable
- Offers incentives and discounts including referral schemes
Cons:
- Only one variable tariff
- Currently does not accept prepayment meters
- Only offers direct debit payments
- No complaints data available
Note we are currently a Bulb affiliate which means they pay us a commission if you use them to switch. This comes at no cost to you and helps keep our website free.