Avro Energy offers only a few simple energy tariffs to domestic energy customers.
Below we look at the key things you need to know about them before making the switch. Including reviews about the company.
Avro Energy Reviews
- Trustpilot – 5 out of 10 based on 65 reviews
- Which? – yet to review Avro Energy
- Review Centre – Yet to review Avro Energy
- Citizens Advice – have insufficient data to provide a review
There are very mixed reviews on Avro Energy with some happy customers who have given positive reviews about switching, energy prices, and customer services. There are also unhappy customers who have given negative reviews about customer service and billing issues.
Avro Energy Electricity, Gas & Dual Fuel Tariffs
Avro Energy at the time of checking was only running one tariff to new customers.
Simple and Better
- 12 month fixed rate
- Direct debit
- Electricity prices vary based on where you live but you should expect to pay a unit rate of approximately 11.813 pence per kWh and standing charge of approximately 17.850 pence per day.
- Gas prices vary based on where you live but on average you should expect to pay a unit rate of approximately 2.678 pence per kWh and standing charge of approximately 17.850 pence per day.
- No exit fee
For more information visit Avro Energy products.
Avro Energy Business Energy
Avro Energy currently does not supply energy to businesses.
Avro Energy Background Information
Leicestershire based Avro Energy was established as an energy supplier in December 2015. They were founded on the basis that customers needed simpler energy tariffs and terms that could be understood by all. They minimise their overheads in order to keep their energy prices as low possible.
Avro Energy is a small energy company in comparison with many of the other suppliers in the UK market even though their customer base is growing.
Avro Energy has kept their tariffs simple by only offering a few tariffs at a time and keeping their terms straightforward with no exit fees.
Avro Energy Smart Meter
There is currently no information about whether Avro Energy is installing smart meters.
Other Avro Energy Meters
There are currently no tariffs available for prepayment meter customers.
Avro Energy Bills
All bills and statements are available through the myAVRO account and are issued quarterly. In your online account, you are able to view statements/bills, make payments, and submit meter readings.
Some tariffs may offer paper bills also.
Avro Energy App
Avro Energy currently does not have an app.
Switching To Avro Energy
If you want to switch to Avro Energy then can either do this online or over the phone. Online you will need to complete an online quote where you complete a few details and a range of tariffs are offered. If you find a tariff you like, you can select that tariff and complete the switch process online.
Customers will then receive a confirmation email with a welcome pack including a contract. Avro Energy will then contact your current supply to arrange the switch.
Moving Home With Avro Energy
If you are moving home whilst supplied by Avro Energy you can take the account with you. You need to supply Avro Energy with final meter readings for your old property, new address details, and the starting meter readings for the new property. Avro Energy will then switching your new address to them.
Avro Energy Fuel Mix
No data is available on this yet.
Avro Energy In the News
There are no recent news stories about Avro Energy.
Avro Energy Complaints
If you need to make a complaint to Avro Energy you can contact them by:
- Email – [email protected]
- Call – 0330 088 5754
- Write to Avro Energy, Wheatfield House, Wheatfield Way, Hinckley, Leicestershire, LE10 1YG
Avro Energy aims to resolve issues on the first contact and if not will try to resolve it within 5 working days. More complex complaints will be resolved within eight weeks. Complaints not resolved within eight weeks can be taken to the Energy Ombudsman.
There is no complaints information available from Ofgem at present for Avro Energy.
Avro Energy Contact Phone Numbers & Email
Customer Services – 0330 088 5754, lines are open Monday – Thursday 9am – 5.30pm, Friday 9am – 4.30pm.
Email – [email protected]
Avro Energy Address
Avro Energy Limited
Wheatfield House,
Wheatfield Way,
Hinckley,
LE10 1YG
Website: https://www.avroenergy.co.uk/
Avro Energy Summary
Avro Energy is a relatively new energy supplier and therefore there is little information about them regarding reviews, complaints, and news.
Avro Energy’s business model is to keep things simple and straightforward from their tariffs to their low cost operating model. This keeps the prices down but has been reflected in their customer service reviews as customers find communication poor and support lacking in some cases.
Pros:
- Simple energy tariffs
- Competitively priced tariffs
- Low operational costs
Cons:
- Small company with minimal reviews and no complaint data available
- Relatively new to the energy market so lack experience
- Little or no tariff choices
- No frills energy supply
- Currently, don’t support prepayment meters or install smart meters